Rating

4.9

feedback

232

Reviews

chart

#567

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    19%
  • Less than a day
    37%
  • Less than a month
    20%
  • Less than a year
    22%
  • More than a year
    1%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising its ease of use, customization options, and excellent customer service. Users have highlighted the quick response times from the support team, with specific mentions of helpful team members such as Rachel, Elle, Hana, and Abby. The app is commended for its functionality in showcasing Instagram feeds on websites, with users appreciating the ability to customize the display to match their branding. Additionally, the app's support for shoppable posts and seamless integration with Shopify stores has been well-received. However, there have been a few isolated incidents of technical issues, such as product page errors after setting up Instagram accounts, but these seem to have been promptly addressed by the support team.

Highlights

Positive reviews highlighting ease of use, customization options, and excellent customer service
Quick response times from the support team and helpful team members like Rachel, Elle, Hana, and Abby
Functionality in showcasing Instagram feeds on websites and customization to match branding
Support for shoppable posts and seamless integration with Shopify stores
Isolated incidents of technical issues promptly addressed by the support team

Rating Breakdown

  • 5
    96% (223 ratings)
  • 4
    3% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (3 ratings)

Reviews with Text

  • 92% (214)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 15, 2026

Store

RAPTURE

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2026

The app is great, very helpful to increase followers via website.

Store

Hity

Using app

11 months

Total reviews

5

Average rating

4.8

5 / 5 Share

April 10, 2026

Excellent Team Member - Rachel, and her fellow colleagues who response fast and help me on change my display font to exactly what I want. Fast response, good understanding.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

April 1, 2026

Nice plugin and team also supportive

Using app

6 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 25, 2026

worst, after setup my instagram account, it shows product page not found.

Store

Valere

Using app

About 1 hour

Total reviews

2

Average rating

3.0

Developer Reply

Hello, This is Elle from the Mageplaza Customer Success Team. I wanted to reach out one more time regarding the “Product Page Not Found” issue you experienced. First of all, I’m truly sorry for the frustration this caused. That is certainly not the experience we want merchants to have when trying our app. Over the past few days, our team has been actively reviewing this situation. We’ve tested the connection process across several stores and themes but haven’t been able to reproduce the same error on our side. Because of that, we suspect the issue may be related to a store-specific setup or a temporary Instagram API behavior, which is why direct checking on the store would help us identify the cause. We completely understand that you may have decided to move on, and we respect that. However, if you’re ever open to giving the app another chance - even just briefly - we would gladly investigate the issue for you and handle everything from our side to make the process as easy as possible. Your experience and feedback are very important to us, and we genuinely appreciate the opportunity you gave our app. If there’s anything we can do for you in the future, please don’t hesitate to reach out. Warmest wishes from all of us at Mageplaza. Warm regards, Elle

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