All reviews

Rating Breakdown

  • 5
    64% (14 ratings)
  • 4
    14% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    23% (5 ratings)
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5 / 5 Share

July 12, 2024

This app is exactly what I was looking for, great customer service, truly advanced with accurate PD measurements, its perfect and functions well

Using app

--

Total reviews

14

Average rating

5.0

5 / 5 Share

July 11, 2023

This app is working great with my store, even better with the latest upgrade, the automatic detection of the PD is great and gives a realstic size of the eyewear on the customer. I have had great feedback from many customers so far.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 29, 2024

Auglio is a simple and practical platform. It simply increases the user's experience with the virtual trial, bringing greater confidence when choosing and also suggesting a significant increase in ROAS. The application is essential for our ecommerce.

Store

Lahtref

Using app

About 2 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Nov. 9, 2022

If you want to add the ability to let customers try on glasses in your store, this app does exactly what you are looking for. Products and variants of products can all quickly be turned into 3D models, which you create simply by uploading PNGs. The support is fast, responsive and very helpful as well.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 11, 2022

Powerful technology, very great support team they were very helpful and kind specially Lenka... Thank you so Much

5 / 5 Share

Sept. 7, 2022

Support is great! I would have given 5 stars review but the analytics are really the weakness of this app. [EDIT] : They've improved the analytics recently, it's way better now good job. Support is still great and very helpful.

Store

Horus X

Using app

Over 1 year

Total reviews

4

Average rating

5.0

1 / 5 Share

Jan. 12, 2024

We Started using this app in 2021, and with some glitches in the beginning was okay as we were also learning and they were also improving, But when we decided to have more products we negotiated our price with them so we can get integration from them to save our time & can invest in something else, also we were committed that those files will be provided to us. POOR ATTITUDE & SERVICE 1 Their customer service by CCO is poor with very poor attitude ! 2 CCO declined to keep the commitment made in writing with several excuses in several emails on record. Like they stop providing asset files "SEVERAL YEARS AGO" , whereas committed us in 2021 & another one if we requested an product to be integrated previously (which we requested and paid in 2022) they will do it, after providing them proof they declined to do so. POOR ACCOUNTING 3 Number were not matching with our published products every time we went through audit and their accounting system is very poor. 4 Products published will have Try-On disappeared, they will ask you do whole process again & again, we have done it 2 times. Means be prepare if you have more SKU then dedicate a person for auditing every 3 to 6 month and then provide them proofs. POOR MANAGEMENT 5 Their staff keep changing every 6 month we had been dealing with new manager with going through the whole process again and again. - Frustrating POOR RESPONSE 6 We agreed to certain price now they disagree for integration. (now we are okay with that as our staff agreed to do in my office but do need technical details which they are not providing) 7 Also they agreed to certain plan when they started this app & now they are looking for customer to pay current price without any prior updates. 6 We were told an dedicated manager will be there to account to manage and provide service A. Manager will keep changing B Product wont be integrated C If you raise a question they will disagree to same and now new is they can dedicate and manager was Surprise to me personally. I had my staff dedicated to this for 1 month in 2021 end and then we went through whole process, then same we went through in 2022 and same we provided them the proof. This time I am spending time myself and doing it already spent 5 days in a row and now counting as switching to another plugin will need time. If you are dealing with them make sure you have everything in writing & accounting is in perfection with them.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for your great review! We are really pleased to hear you love our App and service. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime :) Lenka

5 / 5 Share

Oct. 22, 2021

Great technology, great support, easy implementation, and affordable pricing! I don't know yet how much it will impact my store conversion, but I'm satisfied with this app.

Store

Woodz

Using app

13 days

Total reviews

9

Average rating

4.0

Developer Reply

Dear Woodz, thank you for the great review! We're so happy you loved your experience with the implemetation. I firmly believe that it will have a positive impact on your store conversion. Take care! Lenka, Virtooal

1 / 5 Share

Oct. 9, 2020

Apart from being expensive, it does not work on the Facebook browser. What's the use when most of your customers are being referred from Facebook & then it says that the camera is not supported on the Facebook browser. Even on Instagram browser loading gets stuck at 100% & the camera still doesn't open.

Using app

5 months

Total reviews

4

Average rating

4.0

Developer Reply

Dear K EYE CO Online, that time it was a limitation of camera access in mentioned browsers. Fortunately, on the latest Android and iOS systems, its already working on Facebook & Instagram browser.

5 / 5 Share

June 11, 2020

I've been looking for an app like this for about 8 months! If you're a Fashion brand in the eyewear industry you need to use these guys! App works really well Vladimir and the team had it up and live within 7days! I couldn't believe how responsive and how easy to deal with they where. As a guy who has worked in the software industry for 8+ years now, these guys gave me the best onboarding I have ever experienced. I couldn't recommend them more! To see it live on my site check out www.crann.co

Store

CRANN

Using app

Over 3 years

Total reviews

7

Average rating

4.0

5 / 5 Share

June 10, 2020

Great app, works well and great support! We see these guys as a trusted partner of ours. Happy customer.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

June 8, 2020

This app is brilliant. Great value for money. It increases conversion. Customer service is quick and very helpful. Their technical team even upload your first 100 products for free. Absolutely would recommend.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 1, 2020

This app significantly increased our client's engagement with our products and conversion rate. When we needed help the customer care was really attentive and help us out. Would recommend :) (FYI our stores sells sunglasses)

Using app

6 months

Total reviews

4

Average rating

5.0

4 / 5 Share

May 13, 2020

Excellent customer service. They were very helpful in setting up the virtual mirror on my store. When there were little problems, they have been quick to correct them. I would highly recommend it!

Using app

About 4 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 27, 2020

Excellent customer service. They have helped me fast resolving the issue i Had on my store. I highly recommend Virtooul. Pictures of sunglasses are also great.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 25, 2020

Had this for over a year now and is a vital part of our website. Its extremely easy to use and integrates well into our glasses website providing both static and real time 3D pictures for our customers. The support team are quick to respond and a pleasure to deal with. I would recommend to anyone considering this app!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 25, 2020

Excellent customer service. The people behind this app were very helpful in setting up the virtual mirror on my store. When there were little problems, they have been quick to correct them. I would recommend highly

Store

mosevic

Using app

7 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 3, 2018

Imported the 14 day trial of this app into a jewelry store. It set up and worked excellent. Definitely will give the customer a chance to see what it will look like on! After trying the other app in the store we will choose between one of the two. The upside to Magic mirror is it will do jewelry, apparel, accessories, lenses, and glasses, the other app it is only for jewelry. Great app guys I am sure it will only improve over time. It is definitely going to become something important as online shopping continues to rise!

Using app

13 days

Total reviews

1

Average rating

4.0

1 / 5 Share

Nov. 20, 2018

it can not work.... sometimes work, sometimes can not work, it is so funny for an app,so terrible.....

Using app

About 2 years

Total reviews

1

Average rating

1.0

4 / 5 Share

Oct. 5, 2018

We use this app and love it...allowing our customer a try on feature is amazing and helps them to make an informed choice of product. The support from the support team has been exceptional!! They have accommodated every request that I have submitted...promptly and without question!! Both thumbs up on this app!!

Using app

7 months

Total reviews

1

Average rating

4.0