MailerLite Email Automation
The reviews for this Shopify App are quite mixed, with some users expressing frustration and disappointment while others praise the customer support provided. One common theme in the negative reviews is the app's lack of functionality, especially in terms of integration with Shopify and the limited features available in the free plan. Users reported issues with tags not working properly, difficulties in setting up automations, and problems with syncing orders and customer data. Customer service responsiveness was also a major concern, with some users waiting weeks for a resolution or receiving repetitive and unhelpful responses. On the other hand, positive reviews highlighted the helpfulness of specific support agents, such as Betânia and Christos, who provided quick assistance and guidance in resolving issues. Users appreciated the ease of understanding the app once they figured it out and found value in its features for email marketing campaigns.
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Does not even begin to work. After integrating shopify and Mailerlite together, there's no options to do anything on the shopify app besides create groups, and when I try to setup an automation, it says that "An e-commerce store must be connected to your account. Configure", which just sends me into a loop that does nothing. Submitted a support ticket and received no reply. Sorry, you get no stars for an app that doesn't function.
The tags are not working properly. Automations not sending due to tags not working. I contacted support and have been waiting 3 weeks for a resolution.
I'm very happy with the customer support. Betânia was very helpful and quickly helped me and guide me with the problem I had. Thank you!
Thank you so much for the lovely review! We’re super happy to hear that Betânia was able to help you out quickly and guide you through the issue. If you ever need anything else, we’re just a message away! 💚
Absolutely horrible. I wasted 2 weeks and got zero sales from my emails. This has never happened before in 13-years using various email platforms. Support is a total joke and even though I only used 1/4 of my email credits they refused to give me any kind of a refund.
Thank you for sharing your feedback. We understand how frustrating it can be when results don’t meet expectations. We’ve been in touch privately to offer assistance and solutions for improving your deliverability, as it can be affected by many factors like sender reputation and engagement. Our team is always here to help, and we encourage you to reach out if you want to revisit the issue or explore additional ways we can support you.
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