MailerLite Email Automation

Sept. 11, 2024

Trust the poor reviews! I decided to go ahead and give them a try, and when I decided to pay for my 10k+ subscriber list they had a 30% off for 3 months. I clicked the link to apply this discount and it didn't work. So I reached out to customer service. The first rep (Andrew) refused to honor it as it doesn't work with Shopify billing them. After about 10 emails back and forth I left a poor review in their system for his customer service and a manager got back to me. The manager (Daniel) offered me about 40% of one month as a credit and I mentioned how I don't understand the math. He then said you are correct! And lowered his offer to 30% of a month. And will not offer the 30% of 3 months. I will be taking my business elsewhere as I recommend you do as well.

Aug. 31, 2024

Poor support, app is complicated not merchant friendly.

Aug. 2, 2024

We've paid over $200 to MailerLite for our subscription, and we migrated our subscribers from Mailchimp. We've completed the configuration, compliance, domain authentication, etc., yet after sending out our first campaign today, our account has been blocked and "Placed under review". We've only used 10,000 of our UNLIMITED monthly emails and 10,000 of our 15,000 allowed subscribers. They've blocked me from contacting customer support, as it requires us to submit it from our logged-in account page. I also can't delete my account or manage it in any way. So what now?

April 12, 2024

Se demoraron como 5 mails en entender el problema que tenía (parecía broma). Me repetían y repetían recomendaciones absurdas. Bloque de carrito abandonado no funciona y llevo días esperando a que alguien solucione el problema. Mientras pierdo ventas y más ventas, yo sigo pagando 30 usd al mes... Pésimo servicio al cliente

Dec. 5, 2023

I read the horrible reviews before I installed the app. I was hoping I would have a better experience. Nope, not at all. Customer service is bad. I've been trying to get this app to work for 2 weeks. When someone from support would reply, they would keep repeating the same sh*t to me over and over as if it was my first time emailing them about the issues. In my last attempt to get help, they never replied at all. I gave up and uninstalled the app. I'm shocked Shopify hasn't removed this app from its platform. JESUS CHRIST ON A MOTORBIKE

Nov. 2, 2023

Account termination notice - Can you please explain how I violated your Terms of Service? I use Shopify integration and use your drag and drop template to drag in the content to send my customer base. I haven’t mailed anyone for over a year so I have sent it to my full customer base for users to unsub should they wish of which only a small amount unsubscribed. I do not understand the suspension of my account and have not spammed anyone. I can prove customer creation of any customer email address in my list and there have been 0 spam complaints on my dashboard. I have checked your knowledge base with no result and no way to talk to anyone on a live chat.

June 9, 2023

The worse thing about this app is the dishonesty from Mailerlite. So many things don't work as communicated - blatent lies. This app should be completely removed for false claims. From a technical perspective, In my case, the most important feature was commerce automation. If that's something you're looking for, don't even bother. Also, the blog CSS feature doesn't work. But again, the problem is no one at this company is honest about about it. The customer service team is so "friendly" that it feels heartless. They waste your time having you do a bunch of stuff that doesn't work when they know that their system is trash. I highly recommend not using Mailerlite!

May 17, 2023

If zero stars were possible !!!! Stopped my website working. Stopped hyperlinks working. After trial period finished ecommerce connection to my shop disappeared and no product sync. Not only is there no support on the free plan there is absolutely no way to contact anyone at all!!! Totally unexceptable.. You get referred to their 'Knowledge Base' but no one responds their either. Spent ages setting up templates etc but now none work. Total waste of 6 weeks trying to get it to work.

March 12, 2023

While the contact list is synchronized with the Shopify customer list, the only information that is passed through is the email address and the date the contact subscribed. That limits what you can do within MailerLite.

March 5, 2023

This app for the integration does not work at all so no matter the benefits and great plans that led me to want to choose Mailerlite I have to move along ... and based on the app reviews it more like a sprint... Such a pity.

Jan. 31, 2023

App doesn't work, doesn't connect to store. Wasted my money paying for an account which was supposed to come with 24/7 support - who have not responded to my numerous messages about it. Now trying to get my money back and will stick with Kalyivo!

Dec. 9, 2022

Update to the below review 12/9/22. I heard literally nothing back from mailerlite from the support request I started in this app. So I started a ticket through their website and after two back and forths where I submitted a PDF of step by step what wasn't working, I got total radio silence. I submitted another ticket, but at this point I'll be looking for another e-mail provider after years of using them. Just don't bother. There are better services. I've been a mailerlite customer for years, but the app absolutely refuses to sync with shopify. I can log in fine to MailerLite on their website, but when I try to log in to connect the app to my store it tells me that there is no user with my e-mail address (which I did type in correctly). I'll gladly update my review if it starts working properly before I get a new e-mail provider that does integrate properly.

Nov. 26, 2022

App does not sync with orders or customers at all, shows $0 despite that not being accurate so it erroneously segments users i.e sending discount to people who have already purchased and abandoned carts to users who have already completed them. Support requested full admin instead of the usual contributor account to diagnose the issue. HUGE game breaking issues with the Shopify integration despite it being a GREAT email builder with a fantastic iOS app. UPDATE: Support has reached out. Currently working with mailerlite support. Will update with details.

Sept. 21, 2022

App is useless. It does not pull up previous Shopify orders and even when new orders come in, some of the data does not show up. I ended up paying for the paid plans for it thinking it would pull up my data. I never used it. Asked for a refund, they did not do anything about it. Really disappointed.

Sept. 13, 2022

I spent some time setting up the account, and answering some complex questions. Suddenly MailerLite kicks me out, and I get this email: "Email marketing has many rules and regulations that both our customers and we must follow. Therefore, we closely review every application to ensure compliance. Your request has been carefully reviewed. It has been determined that we are unable to provide you with our services at this time. We are sorry we are not the right match for your email marketing needs. Due to the complexity of our account request process and the high volume of requests received daily, we can't provide detailed information about individual cases. Please note that the decision can not be reversed." I have no clue what happened, and as you all can see, I can’t expect to get any help from Mailerlite either.

Aug. 25, 2022

We Tried to use Mailerlite. We wanted a system in which we could send Plant Care requirements to customers automatically. Apparently, this could be done however after being passed around from employee to employee and never recieving much help from each it feels like they just aren't sure of the capabilities of their own app? It's very odd however the support was very unhelpful and after i believe being passed to the 6th different support employee i think it's time we gave this review. Just use another app and someone else and save yourself the time. Very disapointing.