Party In My Plants review for MailerLite Email Automation
Aug. 25, 2022
We Tried to use Mailerlite. We wanted a system in which we could send Plant Care requirements to customers automatically. Apparently, this could be done however after being passed around from employee to employee and never recieving much help from each it feels like they just aren't sure of the capabilities of their own app? It's very odd however the support was very unhelpful and after i believe being passed to the 6th different support employee i think it's time we gave this review. Just use another app and someone else and save yourself the time. Very disapointing.
Hi there, first off, just wanted to say how much I love the name of your company! Very clever! I've had a chance to go through this case and appreciate the feedback you're giving us. We totally understand that going back and forth feels like you're a ping-pong ball, and that's not the intention we want to give out. I see one of our colleagues went on holiday while assisting your ticket. Since we have a 24/7 support system, we want to try to find a solution and get back to you as fast as possible and so other members will pick up your ticket when someone has stopped working. But, this is something we can learn from and improve, so thank you for this! I see our support have requested extra detailed screenshots from certain products in order to make sure they have found the right solution - we'd be keen to try to solve this with you! You can just reply to the previous conversation with Alex and the request in order to dive further into this.
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