Mailmunch ‑ Email Automations
Send email automations that drive conversions & boost revenue
Rating
4.6
feedback
562
chart
#383
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
7%
-
Less than a month
16%
-
Less than a year
48%
-
More than a year
24%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, users appreciate the app for its functionality in collecting emails, creating lists, and building email campaigns. The customer service is also highlighted as helpful and responsive, making the learning process easier for users. Additionally, the app is praised for its ease of use, customization options, and integration with Shopify. However, there are negative aspects mentioned as well. Some users find the app annoying as it continues to display pop-ups even after visitors have signed up, leading to a poor user experience. There are complaints about slow support responses, issues with syncing lists, misleading pricing information, and technical problems that affected website functionality and user trust. Overall, the app seems to have a good set of features but needs improvement in user experience and transparency regarding pricing and features.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 22, 2024
The app is good for getting visitors to sign-up. BUT it keeps displaying every time a user visits my site even AFTER they have signed up. It does it to me and all of my users. It's annoying. Make it stop after signing up.
May 23, 2024
Very good popup app for collecting emails and creating lists.
Hi RTD Magazine, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "[email protected]"
March 1, 2024
I was used to Mailchimp, and now getting used to this one. So far, I love the customer service they have been helpful and quick to respond. I am still getting used to using the layouts, so I am a little slow but I find this is easy to self-teach. Thank you!
Hi Heart Consciousness Evolution, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "[email protected]"
Jan. 31, 2024
Actually I find this App and the templates cumbersome. The Support is rather slow when you are having an issue. I signed up for 1 year, but have just realized that people from ecomm get uploaded to mail munch list BUT people who want to be added to my mail lists from my Shopify Point of Sale are NOT added. So if you think this happens it does not. A biz like this should have live chat and they only have a bot! I am losing business and waiting for help in frustration.
Using app
11 months
Total reviews
8
Average rating
3.6
Hi Poochie Moochie Pet Store West Edmonton, I apologize for any inconvenience you had to face. We do have a live chat option available for all our customers. I looked up your support history and your chat was promptly addressed. All the customers added to your store from any store are synced with your Mailmunch account. The sync option for your store was actually toggled off from your Mailmunch account which caused this issue. Your support request was responded to with a solution and multiple followups were sent as well seeking confirmation if the issue has been resolved for you or not. If you are still facing any issues, please let me know and i will have it looked into on priority basis.
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