Breadvillage review for Marsello: Loyalty, Email, SMS

I had a horrible experience!! Where do all these 5 star reviews come from?! First off, there's utter lack of support. Their "support" is a bunch of know-nothings who keep deferring to their “team in New Zealand” and then nothing else happens. Placing support into a time zone out-of-synch with the rest of the world is NOT a good idea. If they want to charge $199/month they must do better than that. The app had 3 major bugs when we tried it out: (1) An existing customer was able to get a referral discount, even though only new customers should get a reward (2) Points for referral actions weren’t tracked properly (3) The system sent out emails to advocates with faulty point balances These errors go to the core of a loyalty system. If you can’t track points and redemptions properly, you might as well shut down. Moreover, they failed to tell me the Shopify file names and code sections where they added code. So I can't ascertain whether the uninstall is done properly. I fear they leave code behind, given how poorly and sloppily they have performed so far. A terrible experience and big waste of time.