Local Source E-Market review for Marsello: Omnichannel Loyalty
July 27, 2020
App has amazing potential. But the customer service that comes with it is shocking. You have to wait at least a day or two to chat with anyone. They will not call or video chat with you. You're literally sending one chat at a time, so problem solving take DAYS! Its been a nightmare.
Developer Reply
Thanks for your feedback. Sorry, you experienced a delayed response. We are working on expanding our support team to improve this. I’m happy to hear that Amy from our team was able to help you find where emails were coming from and glad that it was not our app causing it.
Developer
Shopify App Store