Transfers Plus review for Marsello: Omnichannel Loyalty
Jan. 24, 2021
I am a US customer and am speaking from that point of view. I know this platform is not based out of the US and may differ for other countries. Customer services takes 2-7 days for a response when you have an issue. I'm currently being charged for test message credits that aren't delivering and have been waiting 6 days for them to give me any time of follow up. We've had issues since we started using this platform, but in the beginning they were a little more responsive to offer support. I strong recommend AGAINST using this platform.
Thank you for your feedback. To address the SMS issue you've experienced, our development team has been working to resolve this. With tighter regulations around link shorteners being used for SMS, some network providers are blocking SMS messages from being delivered. As a result, we have built some new functionality to give retailers the option to disable link shortening. This will resolve the issue you were having. We apologize for the slow response while we've built this functionality. The team is working hard to ensure we can be as responsive as possible.
