Disney Design Collection

Dec. 28, 2024

The idea is there but the execution is not. I have an order that’s aging a week and I’ve sent out multiple emails to support with no reply’s. Seems as if all the SKUs from my website to theirs were changed causing an issue with my order being processed. Now I’m afraid to try to market my website as the lead times for shipments seem way too extensive. 2-3 business days I get but any more than that and the customers start to get upset. Hoping they can flip this around as they billed me immediately but have yet to ship.

Feb. 27, 2024

Customer service has been very courteous and expeditious.

Nov. 21, 2023

We liked the app and the simiplicty of everything. Our frustration is it is now mid-November and we have a order with them that shows they are processing from early September. We are 100% OK with delays and backorders. The issue is we've contacted them several times over the past week or two and can't get any response. Customer already canceled and we want this order to be canceled and refunded. We can't take a chance of this occuring again and deleting the app. Had to lower the rating again. Still no response from this company on how we can get refunded for an order back from September. We will try going through Shopify next and be forced to dispute the charge to our card. 11/21 Update - Still no response from this place. We contacted Shopify support to help us get a refunded from the unshipped order. Such an odd experience.

Nov. 14, 2023

I kept hovering between a 3-4 for this review when I originally had thought about a 4-5. The main reason is due to the customer service. If you're able to get someone, it used to take a couple days. I've been waiting 9 days for an email back with multiple emails since. Which also means it's taken over 9 days for the shirts to be printed and shipped to my customer. The only reason, I decided to give a 4 instead of a 3 is because of the shirts themselves and the previous track record. The shirts are pretty decent quality for the price and TYPICALLY ship pretty quickly. I hope all is okay over there but it's causing delays leading up to the busiest time of the year and I could only imagine what other sellers are going to face.

Aug. 16, 2023

First, the bad, support communication is a bit slow at about 2 days to respond if they do, the orders processing time seemed a bit extended at a good solid 2 days. The great. awesome licensed stuff. i have ordered sample will update this if not high quality like I believe it will be. The order itself was very easy, I didn't have to do anything I was completely surprised it was automated after the order is fulfilled, it automatically updates the tracking and marks the item as fulfilled. Products... tons of shirts, there are a ton of junior sizes and Spiderman seems to have the most products. you see a sample store at comictshirts.net