Mad City Outdoor Gear review for Marvel Design Collection

Nov. 21, 2023

We liked the app and the simiplicty of everything. Our frustration is it is now mid-November and we have a order with them that shows they are processing from early September. We are 100% OK with delays and backorders. The issue is we've contacted them several times over the past week or two and can't get any response. Customer already canceled and we want this order to be canceled and refunded. We can't take a chance of this occuring again and deleting the app. Had to lower the rating again. Still no response from this company on how we can get refunded for an order back from September. We will try going through Shopify next and be forced to dispute the charge to our card. 11/21 Update - Still no response from this place. We contacted Shopify support to help us get a refunded from the unshipped order. Such an odd experience.