URWRLD review for Marvel Design Collection

5 / 5

Nov. 3, 2022

UPDATED REVIEW After working with the developer since installing I am increasing our rating. They resolved our original issues and are working on a improving store owner onboarding. While there are several things that are not ideal for most store owners, they are working on improving and/or adding these features. For example, there are no size charts included with any of the apparel items. This isn't too big of an issue for most people, however we are a multi-vendor store with hundreds of different product brands and many of our apparel differ in sizing. Again, this is small in the grand scheme of things, and they're working on a solution for us. I will say that support is very responsive (typically within 24h response time) and I am working with Adam on many of our individual quirks. I am very satisfied with how he handled all of our questions/concerns and look forward to growing our brand further. --- ORIGINAL REVIEW I will update this review after my introduction is resolved. I created a test product from the app with a random design. I followed the shipping instructions setup which is a bit ridiculous considering that most other apps automatically take care of this now, but I digress. I set my shipping rates to free to perform a test order. I went through the customer facing portal and ordered the item. -- After, I looked at the Marvel app dashboard and I was charged $51 for a $15 t-shirt. I immediately contacted support through their email (only method) and am awaiting a response. This app could be good, but in its current form I don't think store owners will adopt it too well.

Store

URWRLD

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We’re sorry about your first experience with our APP. Thank you for bringing this to our attention. Your test order exposed an issue with our shipping calculator which we have now fixed. This issue has been resolved and we believe you’ll see that we have very competitive rates with the postal carriers. In light of the miscalculation we have issued a full refund for the order. We apologize for any inconvenience this may have caused. If you have any further questions or concerns please feel free to reach back out!

Marvel Design Collection for Shopify
Marvel Design Collection
3.9 star
10 reviews

Officially Licensed Marvel Apparel Drop Shipping Shopify APP

Developer
Shopify App Store