MatrixRates Import/Export
Save time and reduce errors by managing shipping rates in...
Rating
3.0
feedback
4
chart
#3,651
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
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Less than a day
25%
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Less than a month
25%
-
Less than a year
0%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Users who rated the app positively found it to be a great tool that saved them time by automating the shipping process, especially for complex shipping rules. They also appreciated the prompt support provided by the app's team. On the other hand, negative reviews highlighted issues with retrieving new shipping templates, partial success with CSV imports, and instances where the app simply did not work. Despite the negatives, users praised the app for its usefulness in managing custom shipping rates and the responsiveness of the developer.
Highlights
Review RSS Feed
All reviews
Feb. 12, 2026
Great tool and saved a lot of time manually entering shipping on a new site. We provide worldwide shipping, so we have a complex set of shipping rules. We also encountered an issue that support responded to and resolved promptly.
Jan. 15, 2026
This plugin cannot retrieve the new shipping template I created, and after purchasing the Plan, only partial success was achieved when importing via CSV
Sorry to hear you had a frustrating experience. After reviewing your account, the import failures were caused by an invalid API session, which can occur if the app is installed and uninstalled multiple times in a short period. This prevented Shopify delivery zones and methods from updating correctly. The issue is recoverable and would be resolved on reinstall. We reached out after the app was uninstalled to help, but didn’t receive a response. If you’re open to trying again, I’m happy to personally assist with setup and will also apply a free month to your plan for the inconvenience. Please feel free to reply directly to the support email.
Sept. 26, 2025
doesn't work
Sorry to hear you ran into trouble. I wasn’t able to see any errors on our side, and since the app was uninstalled, I can’t check further as Shopify requires us to remove store data. If you’d like to give it another try, I’d be happy to personally help you get set up and make sure everything works as expected.
Sept. 17, 2025
Super useful if you have lots of custom shipping rates that you need to add or update! You put your rates in a CSV (with countries, regions, price and weight rules), select the profile and locations to apply them to and then import. Nice and simple. The developer is responsive and helpful.
Thanks so much for the review! I’m glad the app has been useful, and it’s been great working with you to get things running smoothly.
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