MaxBundle ‑ Product Bundles
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Chatbot does not have space to type and send any text. It teases you by saying how can i help you and then giving you absolutely no way to communicate where we need help.
We’re really sorry about this experience. That shouldn’t happen, thank you for flagging it. We’re looking into the chatbot input issue right away. Please email us at [email protected] and we’ll help you personally and make sure this is fixed.
The app with a fatal bug - the "Frequet Buy Together" - even I checked the box "select all FBT products to get the discount", the discount items could still be purchased without the main item. I raised this issue to the customer service and they asked me to try other bundle app!
Thank you for sharing this. Our tech team reviewed the FBT bnudle, and the feature is working as expected on our side. If the discount still applied without the main product in your store, it may have been a configuration issue. Please email us at [email protected] with your store URL, we’re happy to walk you through the correct setup and configuration.
Not only did they switch to a paid setup right before Black Friday, but their app also can't handle customers who add more products to their cart after making a bundle. One day into our Black Friday sale and I've had to deal with more unhappy customers than I deal with in a month. Genuinely wish I could get my money back from this.
Thank you for taking the time to share your experience — I’m truly sorry to hear that this happened, especially during such a crucial sales period like Black Friday. We understand the frustration regarding the pricing change — it wasn’t meant to feel sudden or misleading. For the past 10 days, we’ve been emailing users about the upcoming update, and we also offered a discounted rate for existing customers. Please reach out to our live chat support or email us anytime — we’ve been responding to messages throughout the past few days, and we’re here to help you get things running smoothly again. Thank you again for your support and patience as we continue improving.
It was a free app and suddenly became a paid service. I don't see a problem for new customers, but they've blocked the app for existing users to force us to upgrade to a paid plan. Despite requesting to stop receiving updates and support, which I don't need anyway, they refuse to unblock the app I downloaded. I spent time setting everything up three days ago, only to be held hostage by an app that has locked all my access to force me to pay...
Very disappointed. it offers almost no customization and feels super limited. It also caused my product page to glitch and slow down badly. Not usable in a real store. I uninstalled it right away
Asked me to post feedback to make the feature working. Post which I found a bug in the app, it shows direct add to cart button even for bundled product, and without adding the parent product, it adds and creates cart for discounted child product. Horrible.
We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused. Our BOGO bundle feature is designed to apply discounts when adding the parent product, and it's working as intended. Our tech team is actively addressing this issue, working to enhance the feature for a smoother experience. We'll ensure your experience with our app meets your expectations. We appreciate your understanding and the opportunity to improve based on your valuable input. Thanks & Regards Codexade Team
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