TrustedSite ‑ Trust Badges for Shopify

TrustedSite ‑ Trust Badges

Build trust with your visitors and increase sales.

Rating

4.6

feedback

787

Reviews

chart

#441

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    14%
  • Less than a year
    55%
  • More than a year
    28%

Reviews Summary

The reviews for the TrustedSite app are mostly positive, highlighting the effectiveness of the trust badges in building customer confidence and increasing sales. Customers appreciate the customer support provided, with specific mentions of helpful representatives like Kekoa. However, there are some concerns raised about the pricing of the app, especially for the paid plans, and issues with the free plan reaching its limits quickly. Some users also mentioned difficulties in customizing the badge's appearance and location on their website.

Highlights

Positive impact on customer trust and sales
Effective customer support
Concerns about pricing and plan limitations
Difficulties in customization

Rating Breakdown

  • 5
    81% (640 ratings)
  • 4
    7% (52 ratings)
  • 3
    3% (23 ratings)
  • 2
    2% (19 ratings)
  • 1
    7% (52 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Nov. 14, 2024

I added a trust badge to my website, thinking it would help build customer confidence, which it did. However, I was surprised to be charged $348 after only a week, despite having just 130 visitors. For small businesses with lower traffic, the cost feels way too high for the value. While the feature itself is useful, the pricing doesn't seem fair for smaller sites. Thankfully, they refunded my money after I reached out and explained there was a mistake in how I set it up.

Store

Nexusni

Using app

About 2 months

Total reviews

2

Average rating

2.5

5 / 5 Share

Nov. 8, 2024

amazing support team and are quick with dealing with any issues. thank you so much :D

Store

yofurn

Using app

Over 1 year

Total reviews

3

Average rating

5.0

3 / 5 Share

Oct. 25, 2024

Overall the app has been ok but recently when I asked the TS team to disable the banner after I hit my monthly limit the banners started to disapper prematurely before i've hit my limits. I asked TS support to help so they just manually enabled my banners but haven't explained why the banners disappeared and how to prevent the issue. For now I have to keep monitoring my site weekly if the banner has disappeared. I hope TS can do a deep dive and actually address the root cause because this has happened before as well.

Using app

Over 3 years

Total reviews

8

Average rating

3.5

4 / 5 Share

Oct. 21, 2024

Trustedsite definitely does what it's intended to do,allow customers to browse knowing that the site they are on is secured. Do wish there was an increased amount of views per month on the free version,but overall is great.

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 18, 2024

Customer support is great, Kekoa helped me get the trusted badge pasted on numerous pages of my website. Very friendly and helpful, everything was completed extremely fast. Thank you Kekoa for helping make sure I had the Trust Badge everywhere I possibly could.

Using app

About 1 year

Total reviews

8

Average rating

5.0

All reviews

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