TrustedSite ‑ Trust Badges
Build trust with your visitors and increase sales.
Rating
4.6
feedback
792
chart
#327
All reviews
Rating Breakdown
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April 12, 2024
Too expensive and their free plan is a scam. You reach the maximum number of hits after a few days and then the badge won’t show anymore.
July 29, 2023
Can't change the size or location, or color of the badge. It covers some stuff from my site. Also, cannot open the app.
Thank you for your review. We have taken your feedback into consideration and moving forward, we will be rolling out a change that allows merchants to adjust the location of the floating trustmark. One of our reps will be reaching out with more details on that change.
Feb. 27, 2023
Please pay close attention here before installing. We have opted for the 349 USD rate. Payment per year. Within just one month, we exceeded the 2000 views included and incurred an extra $149 USD directly. At the conclusion of the tariff you automatically allow that up to 10000 USD can be debited. This billing model is absolutely not ideal and if you are not careful you quickly lose a lot of money. This may all work if you don't have much traffic in your store but as soon as you have a campaign that works well, hundreds of dollars are due here. Without any information before. They charge u and than u will get the information. Happy Birthday :) The system itself is good, easy to configure and offers many possibilities. It is a pity that it is not enough for further cooperation due to the billing model.
May 22, 2022
This app is not working properly. It does not access from the website app control and it does not access from the website
March 8, 2022
Their trust badge somehow vanished from my site when I hired a developer to tweak certain images. I emailed TrustedSite seeking instruction on how to reinstall it. They gave me a quick generalized reply, which had nothing to do with the obvious "broken link" and left it at that. I tried calling and did not get a response. I often wonder what it feels like to be pompous.
May 13, 2021
Waste of time, you shouldn’t even have the word “Trusted” as your brand name. Perfect for first two weeks, then not only I get a message saying Mcaffee is being removed. But you’ve also messed with my app settings and liquid code so that my 1000k Identity protection is no longer available. You promised this free as part of my package. Don’t make customer promises you can’t deliver, “TrustedSiteyour name just takes the piss. Also my report of this company will be logged with “Trading Standards”
March 22, 2021
The badge appears really small and disapears. I did not enjoy not workin it our. I´d have liked to have it bigger in the left botton and not disapear like it it.
June 16, 2020
The support will be happy to help you with the most basic and simplest, anything outside of this this and there is silence if it's too technical. Until you pay the big bucks may then they may give you the support required. Even then I would be skeptical. Started off promising, ended up poor.
April 19, 2020
I have installed this app in to my store maybe 3 or 4 different times and there still is No floating trust badge. I have sent many emails and still know kind of success in getting the badge into my store. I would really appreciate if someone from this company can give some valid assistance. my store URL is: https://www.trendyhanddesignedjewelry.com Thank you
Thanks for your feedback. Someone from our Customer Support team will be reaching out to you shortly to help resolve this issue.
Feb. 18, 2019
Quite satisfied with this app, it does the job but the problem is it is limited to only 500 visitors per month who is something like only 17 visitors a day. After that you need to pay but they do not give indications about the price on their website. And since I still selling as well without the trust mark...
Jan. 31, 2019
The little McAfee approved logo is a nice touch - it may help conversion rate. However, the cost to upgrade to pro version...are you sitting down? It's $500/month...and that's if you get billed annually. Billed monthly it is $625/month. That feels a *little* pricey.
Nov. 19, 2018
Prices vary based on site traffic. Instead of $19 per month (annually) or even $25 per month, when the UPGRADE button is clicked, the fee is $49 per month (annually) or $65 monthly. With only 500 visits, the free version lasts me about a day. Not paying in excess of $600 per year. BBB Accreditation is better deal.
April 2, 2018
Double billed--spoke to Shopify--they said contact McAfee--have had this app for almost a year--still waiting for refunds on the difference i've been over charged.
Nov. 20, 2017
Was a good app but I was incorrectly billed. I upgraded to pro plan and was billed for it but was not given any of the features. It still asks me to upgrade. I need answers and I'm not hearing from anyone!
Feb. 21, 2017
Would be brilliant if it didn't vanish after about 3 days. Ok, McAfee, so you want us to upgrade to a paid for version but think about it like this....every 1,000 people who log onto my store are no longer seeing you as a protector and strong brand champion of security. I think you are shooting yourself in the foot here. Perhaps one of your competitors will provide a free platform which boosts their brand and mine. Plus, haven't noticed any slide in sales since your logo vanished from the site.
Jan. 30, 2017
I'm getting fed up with this lame trust seal, I'm paying 50 bucks per month and it doesn't show up. I'm about to delete it and grab it off the web for free, at least that way it will actually show up and I won't have to keep messing with it.
Sept. 22, 2016
The free version is useless, no any function active. on the other hand the upgraded version rates is not clear and very expensive.
Aug. 6, 2020
This app does all it is supposed to do and both looks and works great. But the cost is kind of crazy ... i have about 1k++ unike visitors per day .. and i would have to pay 20$ per 1k visitors over 2k. So this would be a cost of 580$ per month++. I really like TrustedSite and Mcafee but it cost too much.