TrustedSite ‑ Trust Badges
The reviews for the TrustedSite app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of installation, the sense of security it provides to customers, and the helpful customer service provided by the team, especially individuals like Kekoa and Jay. Users appreciate the trust badges and certifications offered by the app, which help build credibility for their online stores. Additionally, some users mention that the app has helped increase trust from visitors and improve conversion rates. On the other hand, negative reviews mention issues such as high pricing for smaller businesses, limitations in the free version, difficulties in customization, and concerns about the app's impact on site performance and customer data tracking. Some users also express frustration with billing practices and challenges in communication with the support team.
Review RSS feed
I’m Deaf-Blind “trial and error” mainstream schools self-educated unaided former bank clerk 1986-1990, poet, author and publisher of 3-8 books and masterpiece timeless epic poem “GLOOMY FATE” (FATE - HARBINGER IN THE TEMPLE OF DOOM) and (CALAMITOUS - MAN vs FATE) 2) “AMERICAN EVIL EMPIRE” (RUMBLING AT THE JUNGLE). I’m trying to navigate the TrustedSite and Shopify store platform to familiarize myself with through “trial and error.” I thought TrustedSite says the monthly fee is $29.00 but instead it displays hidden fee of over $380.00 lump sum! My store website link https://72a120-7d.myshopify.com.
Beware of this company. In my experience, it appears they may be using automated bot traffic originating from Ashburn, Virginia that repeatedly logs in and out of websites, which can result in additional monthly charges regardless of the plan selected. I believe this practice is misleading and unfair to customers. If others have experienced similar issues, I would be interested in hearing about your experiences and exploring potential legal options, including a possible class-action lawsuit. Please share your experience if you have encountered the same problem.
We're sorry to hear about your frustration, and we're happy to investigate further. We've reached out to you directly to help resolve this concern. For some clarity: our scanner does crawl your site for our security certification, but it identifies itself clearly as the TrustedSite crawler and is excluded from all of our visit tracking. You can rest assured it isn't adding to the traffic billed on your plan. Our crawler also never logs into any website, so the login activity you described would not be related to us. Some malicious bots do disguise what they are, and on occasion, they can inflate traffic counts even with our advanced bot filtering in place. We're glad to review the traffic we've billed on your site, and we've already issued a refund for the charge while we look into it. We'd welcome the opportunity to review the data with you directly and work toward a resolution. Best, The TrustedSite team
Very fantastic. Trustsite give accurate feedback, and opportunities for growth
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.