BuySalesMy review for Media Cleanup ‑ Scan & Delete
May 1, 2026
Hello, I am writing to express my indignation with your application's performance and "support" We are tired of repeating this and you haven't solved this problem in almost a month. Either you solve the problem once and for all within the next 24 hours or we will take legal action against your company and ask Shopify to remove you from the Shopify apps. I had spent weeks of my time optimizing my photos page by page, and yesterday afternoon I was almost finished. My photo storage showed that I had reached 58GB of space out of the initial 94GB I had when I installed your app. What I saw this morning drove me crazy – the storage now shows 94GB again in your app, and all my time and days optimizing were undone in an instant. Why? We are tired of repeating this and you haven't solved this problem in almost a month. Either you solve the problem once and for all within the next 24 hours or we will take legal action against your company and ask Shopify to remove you from the Shopify apps. This will also be reported to the entire global community on all social networks and review sites. This is our final friendly warning... Best
Hi BuySalesMy team, We need to correct this publicly for the rest of the merchant community: No files were deleted, reverted, or modified by our app We do not download or overwrite your images Your work was not undone by us The actual issue (confirmed by Shopify Support): Your store exceeded storage limits due to stale assets, so Shopify silently blocked file updates. This makes it appear as if optimizations were lost — in reality, Shopify never applied them. For the community: We have provided continuous support, shared detailed technical explanations, stayed in constant email communication, and worked directly with Shopify to resolve this. All evidence is publicly available below. We have explained this multiple times and continued to assist, however we do not appreciate the repeated threats of legal action despite full transparency and ongoing support. Full Evidence : https://drive.google.com/drive/folders/1yVLd6DkU5gyQg5NBgD75ZdGRh-iL27VF?usp=sharing 1) https://support.shopify.io/attachments/019d94ad-4833-7407-9c63-4026b1d61e82 2) https://support.shopify.io/attachments/019d94ad-6f38-76fa-9052-1d77c53ffecf 3) https://support.shopify.io/attachments/019d94b3-f8a5-7778-ab46-ce784740cce7 4) https://support.shopify.io/attachments/019d94b4-4737-7d74-b19d-97a92c20e593 We remain ready to complete the optimization once Shopify fully resolves this on your store. — Media Cleanup Team
