Media Cleanup ‑ Scan & Delete

Hi there, I'm truly sorry to hear you had a frustrating experience with Media Cleanup. As the developer, I take concerns like this very seriously. I've thoroughly reviewed your store's activity logs and can confirm that the app did not make any changes to your store — no files were scanned, modified, or deleted. It appears you may have navigated away from the app while the scan was initializing, which can make it seem like the app isn't working. Media Cleanup is a legitimate Shopify-approved app that helps merchants identify and clean up unused media files. It cannot access or modify anything without your explicit action. Our records show the app was successfully uninstalled from your store on January 23rd, so it is completely removed. I'd genuinely like to understand what went wrong and make it right. Please reach out to me directly at [email protected] and I'll personally assist you. My sincere apologies for the poor experience. Media Cleanup Developer