merchOne: Print on Demand
Effortless On-Demand Wall Art Fulfillment
Rating
3.9
feedback
51
chart
#2,325
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
4%
-
Less than a month
25%
-
Less than a year
45%
-
More than a year
8%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer service, fast delivery times, high product quality, and user-friendly interface. Customers appreciate the support provided by the team, quick responses to inquiries, and the overall ease of using the app. On the other hand, negative feedback revolves around issues with integrations, mockup generation, and product variants. Some users have faced challenges with the platform not working as expected, leading to frustration and time wasted. Additionally, there are concerns about unexpected charges and technical difficulties in using the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 30, 2024
This app doesn't work at all. Every step has more and more issues and the integrations are a nightmare. I don't know how anyone could work with this platform.
April 4, 2024
I'm starting to think that the positive reviews here are fake, none of the stores seem to exist or be active any more. My experience so far is very negative and I'm wondering how other businesses could run using this platform. The mockups generation doesn't work at all, so you'll have to create all the mockups manually yourself. And depending on what kind of product variants you intend to sell, you'll have to create 2 different products just because the sizes are split in the merchOne platform. So you end up having e.g. one product in 3 sizes and another in 2 further sizes. This makes no sense from a customer perspective. These are absolute killer criteria with wich I've already lost too much time, and any other provider such as Printful, Printify or Gelato is here much better (despite being more expensive as well).
We are sorry to hear about the issues you experienced while using our platform. Thank you for reaching out and providing us with valuable insights. While we are glad to hear that we deliver one of the best prices in our product class, we understand that the unsatisfactory experience is not acceptable. Your concerns regarding store activity, mockup generation, and product variants have been duly noted, and we have already addressed the issues for further improvement. Please note that the design configurator has been recently updated with advanced AI and photo editing features, and it remains under continuous development. Your review, however, will help us make necessary fixes to deliver a better user experience. We always encourage contacting us directly in case of any difficulties or questions to resolve all issues as quickly as possible. Please let us know if you would like to have a short call with our Product Owner to discuss the problems and give us a chance to provide better service.
Feb. 23, 2024
Von der Qualität bis zum Support alles Top. Bei Fragen wird innerhalb eines Tages geantwortet, die Lieferzeiten sind so wie vorgegeben und an der Qualität der Produkte ist sowieso nichts auszusetzen.
Oct. 30, 2023
Very good support Especially Olesea is usually quick to answer and a great help, thank you!
May 15, 2023
Bin seit Anfang 2021 bereits B2B-Partner und Kunde und kann es jedem im POD Bereich empfehlen! Versandzeit und Qualität der Canvas und Acrylglas Produkte einfach nur top! Preis Leistung ein Traum!
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