Bird: Email, SMS, WhatsApp
MessageBird: Email, SMS, & WhatsApp
Rating
2.7
feedback
3
chart
#4,482
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
67%
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Less than a year
0%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App highlight significant issues with both the functionality and customer support. Users have reported that the app is not compatible with Shopify as advertised, requiring complex setup rules that are not clearly communicated beforehand. Additionally, customers have faced challenges in getting the app to work properly, with some experiencing ongoing technical issues that remain unresolved by the support team. The lack of effective support, including canceled calls and unhelpful interactions, has led to frustration and disappointment among users, ultimately resulting in a negative experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 18, 2024
Awesome support & features, packed with unlimited tools. this is a must to get for any business owner as mainly you are capable to run AI staff on autopilot with few setups , i have been using it since 2023 and the abandoned cart feature increased our revenue by 44%!! in the beginning of our journey with bird it sure does seems overwhelming but once we knew the basics and mapped out our effective journeys. it saves our business from the overly costs agencies
Oct. 11, 2024
Terrible Support and app doesnt work. The app is not compatible with Shopify as stated you need to setup rules which is not stated before you setup, and the setup is extremely complicated. Complete waste of time. Connected everything and deleted again and got nothing to work. Reached out to support and then advised rules need to be setup etc. Also had a call setup which the guy cancelled without asking me and advised he cant help me. Worst app experience I have ever had. And must say this platform looked super cool.
Oct. 2, 2024
I've been trying to connect to my shop for several days, but it’s still not working. The technical team hasn’t resolved the issue yet.
Hi, Thank you for your feedback. It's very unfortunate that you had to endure this inconvenience. The issue was related to using the same store in different workspaces, which is not supported by design. We're happy to share that the issue has been resolved, and the app is installed successfully. If you have any further questions or feedback, please don’t hesitate to contact our team. We’re here to help! Best regards, Nayan Banothu Principal Product Manager, Bird
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