Bird: Email, SMS, WhatsApp
The reviews for this Shopify App are mixed. One user expressed frustration with the poor service and lack of timely support, mentioning that it took weeks to get a response and the support team seemed unhelpful. On the other hand, another user gave a glowing review, praising the app for its awesome support, features, and unlimited tools. They highlighted the effectiveness of the abandoned cart feature in increasing revenue. However, a third user mentioned difficulties in connecting to their shop and unresolved technical issues.
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The service offered here is extremely poor. You spend weeks begging for a ticket to be attended to. They don't mind copying and pasting the same response "I don't know, I'll escalate" Thee worst experience getting anything to work and the support people if they even exist, simply have no customer centric attitude.
Awesome support & features, packed with unlimited tools. this is a must to get for any business owner as mainly you are capable to run AI staff on autopilot with few setups , i have been using it since 2023 and the abandoned cart feature increased our revenue by 44%!! in the beginning of our journey with bird it sure does seems overwhelming but once we knew the basics and mapped out our effective journeys. it saves our business from the overly costs agencies
I've been trying to connect to my shop for several days, but it’s still not working. The technical team hasn’t resolved the issue yet.
Hi, Thank you for your feedback. It's very unfortunate that you had to endure this inconvenience. The issue was related to using the same store in different workspaces, which is not supported by design. We're happy to share that the issue has been resolved, and the app is installed successfully. If you have any further questions or feedback, please don’t hesitate to contact our team. We’re here to help! Best regards, Nayan Banothu Principal Product Manager, Bird
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