Mossman AU review for Metafields Custom Field Master
July 3, 2019
Quite disappointed with this app. The app has been down multiple times in the past week, so we are unable complete our product details.
Hi there, Sorry about the issues you were facing. We've just re-launched an updated version. Unfortunately, there are times when servers do go down. Even the best companies in the world are impacted like Shoify, Google, Cloudflare (as you've seen recently). We do our best to keep uptime about 99.95% but there are times where issues have occurred. Most of our apps are free as well so we do get a lot of installs and Support tickets. While we provide free support to all, it does create backlogs with upticks in installs. We are actively working to improving the experience merchants have with us and will continue to do so. We would love if you can give us another chance and we'll make it up to you. Also, while all apps experience these issues, we understand the serious nature of them but it's part of the web. We try to minimize it as much as we can and understand the serious nature of it. However, we disagree that it deserves a 1 star review since relatively we aren't worse than other apps or Shopify or Google :) . So please re-consider updating the review and giving us another chance.
