Rating
3.0
feedback
2
chart
#15,364
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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50%
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Reviews Summary
The reviews for this Shopify app are polarized, with one user expressing dissatisfaction with its functionality related to tax calculation and VAT deduction, stating that it only provides a tax exemption declaration form and does not handle VAT relief or separate VAT-paying customers from VAT-exempt customers effectively. The user feels that the app's description is misleading and suggests it should be marketed as a VAT exemption form only. On the other hand, another user gave a 5-star rating, praising the app for its excellent service and functionality. They found it to be the best-priced option that met their needs, especially in excluding VAT from specific items for certain customers in the UK. The positive reviewer also highlighted the app's ability to address theme display issues promptly and accurately.
Highlights
Review RSS Feed
All reviews
Jan. 20, 2026
This app does not perform as advertised. It does not handle any tax calculation or VAT deduction. It forces us to manually disable Shopify’s built-in “charge tax” setting, which already removes VAT at checkout. The only function it provides is a tax exemption declaration form. It does not calculate or apply VAT relief to prices, and it does not deduct VAT from VAT-inclusive prices. As a result, it cannot correctly separate VAT-paying customers from VAT-exempt customers when prices are already set VAT-free. The app description is misleading. It should be marketed as a VAT exemption form only, as it does not provide any automated VAT handling or tax calculation functionality.
Dec. 5, 2025
Excellent service, and it works perfectly. I tried 5 different apps, and this one was the best priced and also the only one that actually did what I needed it to. In the UK, we have to exclude VAT from some PPE items, but only for some customers and not all. We also had a non standard theme, it was not showing correctly on the theme, and they fixed and addressed it quickly and exactly how we needed it.
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