Rating
3.0
feedback
2
chart
#16,456
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a year
50%
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Reviews Summary
The reviews for this Shopify app are mixed, with one user giving it a 1-star rating and another giving it a 5-star rating. The negative review criticizes the app for not performing as advertised, specifically mentioning its lack of tax calculation and VAT deduction features. The user highlights that the app only provides a tax exemption declaration form and does not handle VAT relief or separate VAT-paying customers from VAT-exempt customers effectively. The reviewer suggests that the app should be marketed as a VAT exemption form only. On the other hand, the positive review praises the app for its excellent service and functionality. The user mentions that out of 5 different apps tried, this one was the best priced and the only one that met their needs. They specifically appreciate the app's ability to exclude VAT from certain items for specific customers in the UK and the prompt support in fixing theme display issues.
Highlights
Review RSS Feed
All reviews
Jan. 20, 2026
This app does not perform as advertised. It does not handle any tax calculation or VAT deduction. It forces us to manually disable Shopify’s built-in “charge tax” setting, which already removes VAT at checkout. The only function it provides is a tax exemption declaration form. It does not calculate or apply VAT relief to prices, and it does not deduct VAT from VAT-inclusive prices. As a result, it cannot correctly separate VAT-paying customers from VAT-exempt customers when prices are already set VAT-free. The app description is misleading. It should be marketed as a VAT exemption form only, as it does not provide any automated VAT handling or tax calculation functionality.
Dec. 5, 2025
Excellent service, and it works perfectly. I tried 5 different apps, and this one was the best priced and also the only one that actually did what I needed it to. In the UK, we have to exclude VAT from some PPE items, but only for some customers and not all. We also had a non standard theme, it was not showing correctly on the theme, and they fixed and addressed it quickly and exactly how we needed it.
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