EverFlow Bidets review for AI SEO Optimizer ‑ SEOmatic
Oct. 26, 2022
UPDATE 2: I’ve had some ongoing conversations and believe they understand the customer service issues I am concerned with. I’m reinstalling the app and will update again after I get a good sense about the benefits they are providing with the app. UPDATE: Do NOT use this app! I used the updated version last week and now my images are not loading properly. I spend almost 2.5 hours with Shopify and they can't figure it out yet. They said it is most likely this app. Their customer service is "email only". Even their chat converts to an emailed reply asking me to tell them the problem...which I already did. I replied to the email asking for a phone call and didn't hear back. No images = no sales!! If I'm wrong, I'll update my review again. ORIGINAL REVIEW with 4 stars: I've only started using the app. I've only used it for 1 image to test everything out..so far so good.
Hello EverFlow Bidets Team, Thank you for taking your time and leaving the review, First of all, I'd like to apologize that you've come across such inconveniences while using our app in the first place. I sympathize with you and, indeed, it's inexcusable that you've had to wait so long for assistance and help! Our team has already contacted you in order to clarify the situation that occurred. As the only message that's been received from you directly to us(not to Shopify but to our app ticketing system) was yesterday and as far as I can see, my colleague replied to you directly but didn't get the reply back (probably because you already uninstalled the app by that time) In the review, you also mentioned that you tried to reach out to Shopify and the developer but never heard back. Please, be informed that we hadn't received any messages from Shopify to assist you or concerning the phone call either. If we had, we would have responded straight away or replied to you directly to assist you with the issue. Moreover, recently we've implemented chat support in our app so we would have communicated to you via chat in order to resolve the issue faster. All in all, please, sincere my apologies that you've happened to experience some troubles while trying to reach for assistance but as I've previously mentioned, we wouldn't have been able to assist you as no tickets had been received from the Shopify side to us earlier and the only message which was sent directly from you was replied to by my colleague. We're glad to provide you with any assistance needed and hope that you'll have the full picture of the situation now. Looking forward to hearing back from you. Best regards, SEO Audit+Image Compression Team
SEO Audit with Image compression and Site Health Analysis