mirrAR ‑ Virtual Try On
The reviews for the Mirror Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the value offered by the app, especially in the free plan. They find it easy to integrate with their themes and user-friendly. The customer service is highlighted as quick, helpful, and providing excellent support, with specific mentions of a manager named Satwik who went above and beyond to assist. However, on the negative side, there are complaints about setup issues and difficulties that some users faced. One user mentioned that despite reaching out for help, the support team couldn't resolve the problems and quoted a high onboarding fee, leading to the uninstallation of the app. Overall, the app seems to have potential but could benefit from improved setup processes and more reasonable pricing for additional assistance.
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Installed Mirror for our store, faced setup issues. Reached out for help; support responded but couldn't resolve problems. Asked for additional assistance, quoted $3000 for onboarding – unrealistic. Sadly, uninstalled app, looking for alternatives for our jewelry store. Better support pricing could have made a difference.
Dear Team Shop QSE, We're disheartened to learn about the challenges you encountered during setup. Upon an internal review, we've examined our email correspondences and found that our support POC provided step-by-step guidance for setting up the mirrAR app, including a helpful YouTube video once requested by the team. As our app listing indicates, DIY with our team's assistance is complimentary. However, a charge is applicable for end-to-end setup by the mirrAR team, as communicated by our support point of contact and outlined in the pricing section of our app listing. I hope this was helpful. If you have any more concerns, please do feel free to write to [email protected]
I couldn't recommend more. This app offers so much value even in the free plan. It integrates smoothly with my theme and it's very easy to use. Also when I had difficulties with the set up, the customer service was very quick and very helpful! He also answered all of my questions very nicely. I can't wait to see the awesome results for my e-commerce site!
Realmente me gusta esta app!, la experiencia de usuario es muy buena, los productos siguen a la oreja (en nuestro caso por productos de joyería stud) y la atención por parte de la app, es estupenda. ¡muchas gracias!
as jewelry store we use this app to give the customer the experience of feeling (how this peace will look like on me ) , its accurate and do the job as expected . the customer support is outstanding team , and always on demand Thank you , keep up the good work guys
Satwik, the manager helped me A LOT! He made everything super easy and I even learned a lot from him. I think it is the best customer upport I have ever revceived and it is also an AMAZING app to have!
Hi Erik! Thank you so much for taking your valuable time to provide us with your feedback! We are pleased to hear that Satwik managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future. Happy to help if there is anything else that we could do for you, please do not hesitate to reach out!
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