Modalyst: Dropshipping

Jan. 12, 2024

Worst by far! What company deletes all the brand name products right before Christmas?!? Their prices are terrible too. Most are a few dollars below MSRP so with shipping, you have to price either way too expensive or making no profit at all.

Sept. 10, 2023

I am a paying customer. Modalyst has serious issues. Their support team is very slow to respond. I started a support ticket on August 17th to resolve a product import issue. Products I import, with Collections selected prior to import, do import but those Collections do not import with the product. So you have to manually select the Collections, again, for every product after imported to Shopify. I could just do that, but their system should be working properly to import everything we select (Tags, Collections, etc) in Modalyst. They wanted a screen recording on August 26th of exactly the same thing I explained in detail on what was going on from August 17th. They should have been able to look into it from my explanation, without the video. It's pretty simple. The selected Collections don't import over with the imported product to Shopify. That's it! Here we are 3-1/2 weeks later, from the initial ticket (Aug 17th) and all I'm getting is delayed responses and them saying "We're working on it". If I'm having an import issue with Shopify, then I assume everyone else importing from Modalyst to Shopify is also having the same issue. Doesn't matter what product is selected. Doesn't matter what excuses you guys make. Our Modalyst backoffice runs super slow on loading pages and products. Products and suppliers are constantly disappearing, or showing zero (0) products for any variant. It has now been 3 days, without a response, after leaving them this message on September 7th: "Forgive my persistence and frustration, but it has been 3 weeks since I brought this to your attention. If this was any other company, the problem would have been fixed quickly. It isn't an inconvenience for you, because you make money off of our subscriptions. It is a huge inconvenience for us as subscribers. If it is affecting my ability to import properly with Shopify, then it is also affecting other people who use Shopify. I have already started seeking out other platforms to get dropshipping goods from to replace this platform, since you guys do not see any priority to fix the problem. I don't see a reason to continue paying for a service that ignores the issue. Sure, you recognize my complaint by saying you are working on it. I don't see the results, so it is only words with no action. The Reviews for your company on the Shopify App Store are horrible. I can see there similar issues with the terrible customer support I'm experiencing now. If you don't do anything different to actually fix the problems customer complain about, you won't have a business. Nobody will use this platform. They will see the horrible reviews and avoid using Modalyst. Do you understand how real business works? Start fixing problems and actually helping improve your system. Actually do things to help your customers. Don't just acknowledge the problem, and then do nothing. That is what is happening here, and it is the same problem. Good day!" So I don't know if you guys at Modalyst are just out partying with everyone's money, and not doing your job because you assume the money will just keep flowing in, but the party is over! I'm done. I've found other suppliers and I'm moving over to them and phasing you out. I recommend everyone else do the same. Eventually, maybe, they might figure out how to run a company the right way. You guys at Modalyst have a lot of work to do, until then. Good riddance!

Sept. 4, 2023

INVENTORY SYNC ISSUES! I AM ONLY PAYING THE APP FOR THE BRANDED ITEMS! BUT ALL THE PRODUCTS SHOWS ZERO OUT OF STOCK WHEN YOU SYNC THEM ON SHOPIFY! I WANT MY FULL REFUND FOR THE WHOLE YEAR!!!

April 9, 2023

Sind die typischen Alibaba-Produkte. Sorry nicht dass was ich will. Leider muss man sich erst anmelden bevor man sieht was sich hinter der App versteckt

Jan. 25, 2023

WORSTTTTTTT Customer service...no response until now..it's been THREE fcking days????????????????????????????????

Dec. 1, 2022

Login issues every single day. Customer Service is spotty - will be working with you and literally disappear without resolving the issue. Have been online since 7am, it is now 3pm, and I am still NOT logged in. Really nice people, Really bad service. I have dumped this app and restarted it before, but enough is enough - it's gotta go. I spend way too much time fixing app usage issues compared to getting my work done.

Nov. 28, 2022

You people have really gone doqwn hill since you teamed up with Alibaba and Ali express. Worthless as tits on a boar hog. Uninstalling your worthless app.

Feb. 28, 2023

Deleting App due to inventory issues and bug issues. I pay monthly fee and buy UPC number for each product which causing me to lose money now. My business is going a different way now. Warning to Other, you will pay monthly fee, but you're not allow to purchase item for the customer. I had to cancel two orders due to vendors not having PayPal set up. We have officially deleted the App as of 2/28/2023. No change

Nov. 19, 2022

App shows low shipping from Ali and others. When the order is processed shipping is over 100X I tried emailing them at their provided email on their help page and it was returned undeliverable! Do NOT TRUST THEM! YOU WILL LOOSE MONEY! This app is over priced and deceptive. Poor customer service. Ali will not admit they messed up. I canceled a order made though this app with ali and they shipped a Halloween costume still with a expected delivery date of Dec. 1. I requested a refund but they told me to go to New York from Texas and get the order from the mailbox. Deceptive, Slow, and Crooked. DO not trust. I am removing this app and closing this account before they steal more money from me.

July 23, 2022

WORST APP around. OMG i made the worst mistake ever investing my money on this app. the customer service is the worst, alex and samantha wont give you the time of the day. the interface is so bad. there are suppliers that no longer use the app but their products are still there on modalyst! i have products that are still synced to my store but no longer available on modalyst!! this is the worst app one can use. suppliers don't reply to emails. i think shopify should kick them out off the platform if they are this bad or be guilty by association.

May 6, 2022

Please Shopfy see what is going on with this kind of supply, I had cancel and delete this app from my store but they charged me U$90,00 I want my money back I have working hard make one sell and They take our money .

March 30, 2022

This app allows stolen art to be sold on people's websites and refuses to take responsibility by removing these vendors who sell infringed art

March 23, 2022

I don't know how other people aren't encountering the amount of issues that I am. It's bad enough items are getting pushed to "Active" straight away in my store, but inventory #s are getting messed up too which is making my items appear as Out of Stock. Worst of all, after their customer service was trying to help with an issue, I ended up with duplicated items live on my store, one item completely disappeared, and another item had the original photos and not my edited photos. It's an absolute mess which has been stressful and time consuming. With Alibaba products the alternative app is Alibaba Workstation which had bad reviews so I didn't go that way. I can't imagine it's worse than Modalyst. I have not had any of these extensive issues using Oberlo with AliExpress. Shopify say it's Modalyst but Modalyst can't seem to resolve the import issues. Am I really the rare person who is having all these issues?

March 16, 2022

I've made 3 test orders before going live. Out of those three order only one supplier delivered: 1. Supplier: Received the item but with promotional flyers (which is against the Modalyst policies) 2. Supplier: Got a refund after filling out a dispute on PayPal 3. Supplier: Never received the item nor got a refund In my opinion Modalyst doesn't make a quality check on their suppliers. Even Jose, the supplier manager at Modalyst, couldn't make an impact on those suppliers. The only positive thing so far was the quick customer support. You always get an answer, that's why I gave 2 stars. Otherwise the service isn't really reliable, at least not in Europe.

March 14, 2022

I'm quit disappointed espacially with the costumer service. I mean the app itself is okey and has some good suppliers but there is bugs. There was a bug that reset product prices on my store to the wholesale modalyst prices each time I use it so I contacted Samantha in the costumer service. She was very slow, empty answers and she seemed that she doesn't want to help ( she keep leaving me seen and answering late away from my question). The costumer service is not always online and I already had to wait for them to be. Please change Samantha for me she is ot helping me at all!

Oct. 21, 2021

I've waited for six months before writing this review as I wanted to see how I would fare with Modalyst especially after having a negative experience with a competitor. What makes Modalyst stand out for me is the customer service that I've received throughout my journey. Initially Jill, the owner, reached out to me and followed up to ensure that I was making progress with the application. Recently Felix helped me with quick turnaround times when I wanted to convert my currency from CAD to USD after my store launched. Is Modalyst perfect - no it's not, but then nothing is. As I mentioned what sets it apart is the service; the team seems to genuinely want you to succeed. I am pleased with the application and happy that I found this company.

Sept. 9, 2021

Thus far, the best partner I've found in this area - and I've shopped / tested about 10 so far. I love how easy it is to use. Looking forward to future improvements and additional suppliers / partners being added to the app.

July 22, 2021

Watch dropship addresses when placing aliexpress orders. My first order mixed customer address information with other customers. Had I not been verifying addresses on aliexpress, my customer would never have received their order as the address that synced was not correct. Shipping is quicker on aliexpress with the use of Modalyst. Keep eye on shipping addresses. Will update review after a few more orders are placed.

May 26, 2021

Simply put, I really like Modalyst. I'd give them five stars, but for me there is always room for improvement. That being said Modalyst is pretty much nailing it with their mix of user-friendliness and excellent vendor partners to select from (I hope they will expand this in the future even further). I especially like the amount of US vendors. The pricing rules are excellent as well, and time-saving. Right now I'd say they are the ones to beat for dropshipping. I can't wait to see what updates they have in store!

May 24, 2021

Hello Jill! John W. at treasures-4-u-2-day.com here. Thank you! for the welcome wishes email. it is a truly wonderful thing for the owner of a company to take the time to appreciate her customers by reaching out with a very warm heartfelt welcome email. I wanted to take a moment to thank you for what you have accomplished providing dropship solutions that integrate seamlessly with Shopify. The added blockbuster power of Alibaba is a definite game changer. You should be very proud of yourself! in regard to what you have accomplished and I do sincerely thank you! for your kind courteous considerate and professional assistance. Cheers to your continued success! God bless you and family.