Mondial Relay ‑ Officiel for Shopify

Mondial Relay ‑ Officiel

Points Relais Mondial Relay pour Shopify - Module officiel

Developer

Rating

4.5

feedback

112

Reviews

chart

#289

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    15%
  • Less than a year
    47%
  • More than a year
    34%

Reviews Summary

The reviews for this Shopify App are quite mixed. On the positive side, many users praise the responsive and efficient customer service provided by Mondial Relay. They appreciate the quick responses, effective solutions, and helpful support team members like Alvin and Julien. Users also find the app easy to use and time-saving, with clear instructions and functional features for managing orders and shipping. However, there are negative aspects highlighted in some reviews. Some users mention high pricing as a drawback, while others express frustration with technical issues such as difficulties in generating shipping labels automatically or confusion in setting up delivery options. There are also complaints about lost packages and slow responses from customer service in certain cases. Overall, the app seems to offer valuable functionalities but may need improvements in pricing transparency, technical support efficiency, and resolving issues like lost packages.

Highlights

Responsive and efficient customer service
Ease of use and time-saving features
High pricing and technical issues
Lost packages and slow customer service responses
Need for improvements in pricing transparency and technical support efficiency

Rating Breakdown

  • 5
    73% (82 ratings)
  • 4
    12% (13 ratings)
  • 3
    4% (5 ratings)
  • 2
    1% (1 ratings)
  • 1
    10% (11 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 12, 2024

Merci beaucoup alvin, grâce à vous tout est ok pour mon site

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2024

J'avais beaucoup de mal à paramétrer l'application mais le support mondial relay a été très reactif et a corrigé mes erreurs, maintenant mes commandes test aboutissent avec succès, plus qu'à attendre de vraies commandes !

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 11, 2024

je ne peut même pas généré mes bordereaux automatiquement depuis l'interface shopify

Store

B&B

Using app

10 days

Total reviews

8

Average rating

4.4

1 / 5 Share

Nov. 5, 2024

Tarifs exorbitants !!!!! Bien que l’application soit parfaitement fonctionnelle c’est dommage.

Using app

Over 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 26, 2024

Très bonne expérience avec le service client Mondial Relay ! Les échanges sont fluides, rapides et efficaces ! Tout comme on aime ! Continuez comme ça !

Using app

5 months

Total reviews

1

Average rating

5.0

All reviews

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