Mondial Relay ‑ Officiel for Shopify

Mondial Relay ‑ Officiel

Expéditions en Point Relais & à l'International

Developer

Rating

4.1

feedback

99

Reviews

chart

#466

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    19%
  • Less than a year
    46%
  • More than a year
    31%

Reviews Summary

The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users praised the app's customer support team, particularly mentioning Alvin, for being responsive, helpful, and efficient in resolving issues. Users appreciated the quick responses and clear guidance provided by the support team. Additionally, the app was commended for its functionality and ease of use, with users mentioning that it saved them time and was effective in managing their deliveries. However, there were negative reviews highlighting issues such as lack of response from the customer service team, problems with order status updates in Shopify, difficulties in contacting the developer, and concerns about high pricing for the app.

Highlights

Positive customer support experience, especially with Alvin
Efficient and effective app functionality
Mixed feedback on customer service responsiveness
Issues with order status updates and contacting the developer
Concerns about high pricing and lack of clarity on features

Rating Breakdown

  • 5
    76% (75 ratings)
  • 4
    7% (7 ratings)
  • 3
    4% (4 ratings)
  • 2
    0% (0 ratings)
  • 1
    13% (13 ratings)

Reviews with Text

  • 97% (96)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 2, 2026

SAV très dispo et efficace. @alvin

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 2, 2026

Très réactif et efficace! La carte pour choisir le point relais ne s'affichait plus après le paiement. J'ai contacté le support par message. J'ai eu un retour dès le lendemain avec une marche à suivre très claire pour y remédier ainsi qu'un échange très agréable. Merci beaucoup !

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

March 23, 2026

ne met pas à jour les status des commandes dans shopify: problématique!!

Using app

24 days

Total reviews

2

Average rating

3.0

1 / 5 Share

March 23, 2026

Application désinstaller, au bout de même pas 1 h, fonctionne pas. Impossible de contacter le développeur de l application. Bien ficeler et pas de remboursement , fausse période d essaie .

Using app

Over 3 years

Total reviews

1

Average rating

1.0

5 / 5 Share

Jan. 30, 2026

Merci beaucoup pour la rapidité du dépannage et la gentillesse de mon interlocuteur!

Store

CasaBé

Using app

About 2 months

Total reviews

2

Average rating

5.0

All reviews

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