Monk Free Gift+Checkout Upsell
Monk Upsell & Cross sell app to increase sales
Rating
4.9
feedback
451
chart
#6,247
All reviews
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Nov. 17, 2022
Great features for an all in one app (instead of installing multiple apps for different functionality) and very fast response for technical support :)
Nov. 17, 2022
The staff is very quick to respond. Problem was resolved quickly. I am looking forward to this application in the future.
Jan. 19, 2023
App is seriously glitchy. Installed and tested a few different offer types. Had problems with product variant selector not updating on my offer products, products were erratically appearing and disappearing when they shouldn't have based on conditions set in the app. The final straw was after trying to remove or update offer products and quantities in the cart, the cart threw an error and went blank. After testing three different types of offers and having multiple different issues with each, I decided to disable. Not risking plummeting my conversions just to test on on live traffic. I'm giving it a 2 star review because I like the idea, execution just not great. I'm pretty bummed as I did quite a bit of research on apps and saw the good reviews on this. If they can show me solutions or show me that I'm missing something (highly unlikely), I might be willing to try again. Moving on for now. Update 1/19/2023: I just lowered my rating to 1 star. I gave this app the benefit of the doubt after their team told me they had fixed some issues and to retry the app. Everything seemed like it would work, so I made the cart upsell feature live. I watched over the next two days as my normal sales pattern was completely thrown off and sales volume literally cut in half. I've been doing this long enough to know there was some kind of tech issue. I couldn't pinpoint exactly what was happening but finally found that after adding an upsell to cart and clicked checkout...ERROR! THIS APP COMPLETELY KILLED MY CHECKOUT PAGE. The only reason this debacle didn't go any longer was because my support team reported to me that they could not complete manual orders in the backend. When creating a draft it would not allow them to proceed to enter CC details. I absolutely loved the idea of this app and how many things it was purported to do. WISHFUL THINKING!!! DO NOT INSTALL THIS APP! Unless you like solving technical issues and losing sales. Piece of junk implementation.
Almost all the issues faced by this store were due to the theme they were using. It seems to be a poorly coded, non-official theme purchased from a third party marketplace and with low quality custom dev work done. There were random, undescribed lines of custom code in the cart's liquid files that were interfering with the app's code. We raised a collaborator access request to their theme to try and manually removed these lines of code to get the app working as intended but were unable to do so. I apologize if the app wasn't a right fit for the store. We recommend any store owner reading this to zero down on a theme only after careful consideration and avoid hiring low cost freelancers from websites like Fiverr for custom development work. Investing in a good theme + a steady, high quality freelancer or agency will pay it's dividends in the long run.
Nov. 16, 2022
I've been using the Monk Cart Upsell & Free Gift for my shopify store to help with tiered progress bars, cross-sells and product bundles.. and it has been a breeze. Plus their support team is absolute top-notch. Super helpful and attentive.
Nov. 16, 2022
Best app out there. Always easy to use and someone to answer all of my questions. I have many funnels and all of them are working great
Nov. 11, 2022
This app is absolutely incredible for adding a free gift to your customers cart! I wanted to utilize the free gift option for the holiday season and I made the right choice by selecting this app! There were a few things I had questions on and couldn’t figure out on my own however the App owner was so incredibly helpful, there was a live chat I was able to get on multiple times to receive help. The best customer service I’ve ever experienced on an app and it also gets the job done perfectly!
Nov. 11, 2022
Je cherchais une application pour offrir des produits gratuits à partir d'un certain montant de commande. Je suis vraiment ravie de cette application pour la simplicité du processus et de la compatibilité avec les codes de réductions de Shopify. Le chat support est vraiment réactif et à l'écoute. Je recommande !
April 25, 2024
The support from Faheed, Yogita and Murtuza is always fantastic. They solve my doubts and help me to improve my funnel configuration. They also take my feedback into account and try to improve all the time.
Nov. 10, 2022
App is great. Customer service is even better! They are really 24/7. They answer your questions in a heartbeat day or night.
Nov. 10, 2022
support was very good to assist in getting this app to work on my custom theme. support was quick to assist me
Nov. 9, 2022
So grateful for the efficient, friendly and fast customer service. This support allowed me to get my offer up and running straight away. Would definitely recommend this app.
Nov. 7, 2022
Have not finished up my setup yet as i had issue getting the widget to display. However, support (Murtuza) was very helpful and they resolved the issue quickly.
Nov. 7, 2022
Simple, clean, and easy to use! And it's free! Support is amazing! Worked well in my custom template without any hustle of setup! Thanks a lot, Monk team!
Nov. 7, 2022
It's very easy to use app does the job very well and I appreciate the support team for their instant support
Nov. 4, 2022
Great app, making upsells the same day I installed it. live chat support helped me out setting up everything. Just perfect! Recommended.
Nov. 4, 2022
Used the app to offer free products. Was a bit more complex for our site but issues were fixed right away by Murtuza. Support and app can't fault and would definitely recommend.
Nov. 3, 2022
Great app, fast reply, and works really good on my store! Very happy I downloaded the app because they are also really helpfull
Nov. 3, 2022
Great app, would recommend. Murtuza worked hard to make sure everything worked smoothly for us and was quick to do so.
Oct. 31, 2022
The app is great and easy to use! Customer support is also very nice. They quickly responded when I had an issue, and it was solved very fast. Great app!