All reviews

Rating Breakdown

  • 5
    95% (429 ratings)
  • 4
    2% (9 ratings)
  • 3
    1% (4 ratings)
  • 2
    0% (2 ratings)
  • 1
    2% (7 ratings)
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5 / 5 Share

Nov. 23, 2023

The app is pretty easy to use and the customer service is great!

Using app

39 minutes

Total reviews

5

Average rating

4.6

5 / 5 Share

Nov. 23, 2023

Their support was very prompt and was able to resolve my issue very quickly, which was great!

Using app

About 6 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 22, 2023

Super Support!!!!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 22, 2023

Perfect Gift app ever. Their customer service is high level. I am really happy and will use the app for my rest campaigns. Thank you Monk Team and Specially to Sara and Faheed!

Using app

10 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 22, 2023

I had the pleasure of working with Faheed for my website customization and problem-solving needs, and I am thoroughly impressed with his exceptional customer service. Faheed's responsiveness and efficiency were remarkable. He quickly understood and addressed my concerns, demonstrating a high level of expertise. He not only resolved issues promptly but also went above and beyond to ensure my website exceeded my expectations. What truly sets Faheed apart is his kindness and patience. He explained technical details in a clear and understandable manner, making the process smooth and stress-free. If you're in need of website customization and exceptional customer service, I highly recommend Faheed. His dedication and expertise are truly outstanding. Thank you, Faheed, for your invaluable assistance!!!!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Customer Service was super helpful, patient, and solved our issues when it came to combining the FREE GIFT + sitewide discount! Thanks again Faheed

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

I'm using this app to power our gift with purchase upsell. At first, I was having some issues figuring out how to configure the GWP the way I wanted in cart but when I reached out to their support team, they were super efficient and diligent about helping me fix the issues I was having. Highly recommend this app if you need a simple way to activate a Gift with Purchase campaign!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Fast and effective service with our initial set up.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Great app, easy to use & fantastic customer service

Store

No.2 Co

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

We are very happy with the app. Everything works fine and smoothly. Can recommend it.

Using app

5 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 19, 2023

I recently had the pleasure of working with Sara on a custom request I had, and I couldn't be happier with the experience. She was incredibly helpful, demonstrating not only a high level of expertise but also a remarkable ability to implement my request in a timely manner. Highly recommend their service.

Using app

20 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 17, 2023

Shopify's default free gift promotion capabilities are really lackluster, so what Monk provides in their app is far superior. Their support was really helpful and fast, getting the app to work properly in my custom theme. Their app is proving to be a crucial part of my store's success during our busy holiday season. Thanks to everyone at Monk! Highly recommended.

Using app

15 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 17, 2023

Great support. Super helpful

Using app

About 1 month

Total reviews

8

Average rating

4.5

5 / 5 Share

Nov. 17, 2023

Grat help from Sara. Thank you. Lets see how the app will help me.

Using app

3 days

Total reviews

6

Average rating

4.5

4 / 5 Share

Nov. 17, 2023

So far the app has worked great, and the customer service is spot on - they answer very quickly and offered to help with a specific problem we had. I removed one star because using the app takes a little bit of getting used to, it's not something you can do without getting to know instructions first.

Using app

7 days

Total reviews

11

Average rating

4.5

5 / 5 Share

Nov. 17, 2023

The features of this app are great. The name "Monk Free Gift with Purchase" doesn't do its (user friendly) complexity justice. It has a ton of useful features that we couldn't find anywhere else. The support is one of the best that I have encountered. Great app!

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

Nov. 16, 2023

Store

besca

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2023

I am just learning to use the app so I needed support several times and they were extremely quick and helpful. (Murtuza and Ananya) Very appreciative of that.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2023

Tuvimos algunnos problemas seteando la aplicacion pero soporte lo resolvio rápidamente

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2023

The Monk App is easy to navigate. There are helpful guides with screenshots to show each step, and the support team is top-notch! They quickly respond and thoroughly get you the right information or fix any issues! The app displays a seamless gift with purchase selector on the cart page, which looks great on the checkout page. Highly recommend!

Using app

About 1 month

Total reviews

2

Average rating

5.0