Monk Free Gift+Checkout Upsell
Monk Upsell & Cross sell app to increase sales
Rating
4.9
feedback
451
chart
#5,468
All reviews
Rating Breakdown
Aug. 8, 2023
I need more experience with this app to be certain of it's reliability and how the features / functions work but so far so good. The support staff have been highly responsive when they're open and are kind, courteous and willing to test and demonstrate using video recordings how to help you see what is going on with your Monk/app specific issues on your website.
July 31, 2023
Murtuza was very patient and helpful! I appreciate the prompt service and would recommend this app to others.
Aug. 2, 2023
I am writing to express my appreciation for your exceptional customer service. Despite an initial issue I faced with the billing process, your team handled the situation with remarkable speed and professionalism. I was particularly impressed with how Ravish, the founder of Monk app, personally reached out to ensure the problem was addressed and resolved. The willingness to acknowledge the error, provide a prompt refund, and undertake technical rectification to prevent recurrence shows a high level of customer consideration and business integrity. The Monk app itself is an impressive tool that boasts user-friendly features and functionality. Although my initial experience was marred by a billing misunderstanding, the way it was resolved has only reinforced my confidence in your app and team. I believe such an approach towards customer satisfaction deserves recognition. Therefore, I am leaving this positive review to commend your team's excellent work and to encourage other users to experience your commendable services.
Using app
3 months
Total reviews
1
Average rating
1.0
Update: A full refund has been processed. We sincerely apologize for this and it should not have happened. We've sent you an email with the refund details and next steps, please respond to it - a 100% refund shall be processed immediately which will show up as credits in your next Shopify invoice.
July 24, 2023
They're great! Have had to work out a few kinks, but the support is always really speedy and extremely helpful. I don't think a support chat has ever been as helpful as this one. Any issues you have, just reach out and they'll answer all your questions. Haven't had any major qualms with the app so far, so I'd recommend it!
July 25, 2023
Visually the app looks good and offers enough customization. The support was very helpful and responsive. I definitely appreciate their collaborative approach. The process of setting up the app and making everything work was a little hindered due to Shopify server-side problems. Nevertheless, the support team has managed to help me out and made an effort to make my offer work as intended. Unfortunately, I was unable to utilize all of the functionalities of the app and couldn't find some features I was specifically looking for so had to keep looking out in the app store. If offered features are what you need, I highly recommend Monk. I have managed to generate a few hundred dollars of additional revenue during the trial period using free gift milestone offer.
July 14, 2023
rubbish apps .. charge me money,...... I never use it apps and just install charge me $ dollar.... rubbish apps ...try to scam us.
Update (July '23): A full refund has been processed. This should not have happened. We apologize that you were billed even though you did not make use of the app. Please see the e-mail we've written to you - we are going to process a 100% refund right away.
July 13, 2023
The support team were amazing! We were experiencing issues with another gift app not working with different currencies but this app was a great solution.
July 4, 2023
Great support and customisation. The app has a nice user experience and we are seeing notable increases in AOV by using the free gift option.
Feb. 19, 2024
Great app and amazing support. Always get an answer to my queries and assistance with anything I need.
July 3, 2023
Great app! The support is super helpful and I absolutely recommend it. The "Cross Sell" and "Free Gift" features are great and have increased my sales. 5 stars!
June 30, 2023
The team at this app are extremely helpful and they always respond to my questions quickly and with lots of feedback which I really appreciate! I look forward to continuing to use the app to increase order value
June 30, 2023
Brilliant functionality, easy to use. This app is helping us too upsell and the support is fantastic.
June 21, 2023
Great app with an even better customer service! Contacted the customer service and was helped by Murtuza. He fixed the issue that I had within minutes. Excellent work. Will definitely recommend this app.
June 20, 2023
Great Support via live chat or email. Big fan of this app as I initially downloaded for it's cross sell funnels, however I was able to replace a couple other apps with Monk which also saved me money!
June 15, 2023
A very good app and a nice support on your side. I´m happy about this...............................
June 15, 2023
Such an easy-to-use app and it has free plan for beginears. Great support from faheed helping to put some final touches to it. Highly recommended! special for beginears
Store
My Store
Using app
About 1 hour
June 14, 2023
Customer support actually helps you if you have a problem! Instead of ignoring it or not solving it I got complete assistance with my store from Monk. Thank you for their professional support team! Monk is easy to use and set up, fully recommended. And it’s FREE!
Feb. 12, 2024
great app and great support, the team is fantastic, spacially thanks to Faheed and Ravish. The progress bar is fully customizable !
June 8, 2023
Monk Cross sell app has been vital for allowing us to grow our monthly sales, we have tried several apps but none perform as well as Monk Cross sell. I would highly recommend it to anyone looking to increase their AOV and ultimately their sales
June 8, 2023
Interface fácil e intuitiva. Várias opções diferentes pra integrar na loja. Suporte muito rápido e eficiente.
Store
Minha loja
Using app
14 days