Rating
4.3
feedback
23
chart
#10,341
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
9%
-
Less than a year
65%
-
More than a year
22%
Reviews Summary
The reviews for the Moonship Shopify App are overwhelmingly positive, highlighting its effectiveness in generating sales and increasing revenue for online stores. Users appreciate the easy installation process, responsive support team, and the significant boost in sales they have experienced. The app is praised for its user-friendly interface and ability to drive social referrals, leading to a high conversion rate. However, some users have mentioned minor issues such as intrusive banners on mobile browsers and delays in customer support responses. Overall, Moonship is highly recommended for its efficiency, cost-effectiveness, and continuous improvement based on user feedback.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 2, 2022
I've installed the app but did need some help from support. I haven't yet recieved an answer tho' the app creators claim 24/7 support. I'll uninstall this app.
Thank you for this frank review. You're right - we were slow to reply and left you in the dark for far too long, and I'm really sorry about that. We set high standards for ourselves and we clearly dropped the ball here. But I'm happy you were willing to jump on a call with Marko to talk through your issues, and even happier that you've chosen to reinstall. Now it's up to us to make sure you continue to get the service you deserve and get full value from Moonship. Thank you for that opportunity! Hannes Bez | Customer Experience Lead
Feb. 22, 2022
The app is pretty persistent with the buyers to get a discount. A bit intrusive especially on phone browsers. It keeps throwing the banners in front of everything and it can't be closed. Also, it doesn't cancel or refund the app's commission when the sales are canceled.
Hey CS Racing team. Thanks for taking the time to write a review. Really helpful feedback on the pop-up behavior. We are thinking through updates to give you more control over when the pop-up shows (for ex, allowing you to have it wait X seconds before showing up). We will reach out to get your product feedback when we have something to share!
Jan. 4, 2022
The company and its support team were able to help me in setting up this app for my store and I appreciate all the assistance they provided.
Using app
Over 1 year
Total reviews
18
Average rating
4.4
Thanks for this review! We had a blast helping you get everything set up, and really appreciate the time you took to write this review!
Nov. 17, 2021
Hands down the best app to generate sales! Simple, easy & customers love it. We've generated $30K in extra sales in the first 3 months of using the app and hundreds of new customers. Dev's are great to work with and I look forward to growing with this app. So glad I found this app.
Hi Charlies Project Kids team! We are so thrilled you made an extra $30k in extra sales using our app! Go you!! We are here to help if you have any questions. Thank you for all that you do to bring awareness to autism & down syndrome. <3
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