All reviews

Rating Breakdown

  • 5
    91% (21 ratings)
  • 4
    4% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (1 ratings)
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1 / 5 Share

Dec. 2, 2022

I've installed the app but did need some help from support. I haven't yet recieved an answer tho' the app creators claim 24/7 support. I'll uninstall this app.

Using app

About 20 hours

Total reviews

14

Average rating

3.6

Developer Reply

Thank you for this frank review. You're right - we were slow to reply and left you in the dark for far too long, and I'm really sorry about that. We set high standards for ourselves and we clearly dropped the ball here. But I'm happy you were willing to jump on a call with Marko to talk through your issues, and even happier that you've chosen to reinstall. Now it's up to us to make sure you continue to get the service you deserve and get full value from Moonship. Thank you for that opportunity! Hannes Bez | Customer Experience Lead

4 / 5 Share

Feb. 22, 2022

The app is pretty persistent with the buyers to get a discount. A bit intrusive especially on phone browsers. It keeps throwing the banners in front of everything and it can't be closed. Also, it doesn't cancel or refund the app's commission when the sales are canceled.

Using app

4 months

Total reviews

8

Average rating

3.9

Developer Reply

Hey CS Racing team. Thanks for taking the time to write a review. Really helpful feedback on the pop-up behavior. We are thinking through updates to give you more control over when the pop-up shows (for ex, allowing you to have it wait X seconds before showing up). We will reach out to get your product feedback when we have something to share!

5 / 5 Share

Jan. 4, 2022

The company and its support team were able to help me in setting up this app for my store and I appreciate all the assistance they provided.

Using app

Over 1 year

Total reviews

18

Average rating

4.4

Developer Reply

Thanks for this review! We had a blast helping you get everything set up, and really appreciate the time you took to write this review!

5 / 5 Share

Nov. 17, 2021

Hands down the best app to generate sales! Simple, easy & customers love it. We've generated $30K in extra sales in the first 3 months of using the app and hundreds of new customers. Dev's are great to work with and I look forward to growing with this app. So glad I found this app.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi Charlies Project Kids team! We are so thrilled you made an extra $30k in extra sales using our app! Go you!! We are here to help if you have any questions. Thank you for all that you do to bring awareness to autism & down syndrome. <3

5 / 5 Share

Nov. 11, 2021

Amazing app. Amazing support. Extremely easy to install and we saw a lift in our sales from day 1. And what they charge is reasonable. I think this app will really take off - so I'm pleased we got in early.

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2021

We were one of the early adopters of this app. The installation was easy, and it's been great seeing how the app has developed over time with new features, etc. The development team is also very responsive to user feedback. More importantly, we are seeing consistent, incremental revenue on a monthly basis. So it's definitely worth trying!

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 18, 2021

I was open to trying this app when the launched as it was new and we have been looking for new ways to get referrals as our product is very word of mouth friendly. It was an easy set up and it seems we have lots of sales as a result of the referral aspect of the app. Happy with it so far!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 18, 2021

This is a great app, highly recommended. I have used other social share apps with little to no results. In one month, Moonship exceeded my previous social referrals app sales of 1.5 years.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

We added Moonship to our Shopify store three months ago and couldn't be happier with the product and Moonship's support. The bottom line is our A/B testing shows a 20%+ lift in revenue for the portion of traffic seeing Moonship. It's incredibly fast and easy to implement and managing it once it's running is even easier. Hands down Moonship is the most cost-effective and efficient sales tool we use. One thing I'd like to see added is an AI-based variable discount amount based on the customer's actions.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

Very easy to use, delivers consistent incremental revenue, and the team is accessible when questions arise. Recommend!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 29, 2021

We love that customers can save on purchases by sharing with friends, which we know they are often doing anyway. It feels great to be able to reward customers and meet new ones in this way! The Moonship team is also really responsive and awesome to work with and the app is super easy to install, customize, and manage. 10/10 would recommend!

Store

Agni

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 22, 2021

This app works very well for us. I highly recommend it. We will continue to use it for sure. Great support too! Well done.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2021

Seeing great results with Moonship, and the folks behind it are top notch! Great support and continually improving the app.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 24, 2021

Moonship has been instrumental in our top of funnel conversion strategy. Not only does it provide a best-in-class UX/UI for our customers to convert with little to no effort, it drives the results we are looking for as a merchant. We saw results within the first week of install but after 30 days of use, Moonship Referral traffic continues to be our most qualified traffic across all metrics including time on page, pages per session and most importantly CVR. It now has a permanent home in our stack

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 19, 2021

Of all the apps I've used, this app gave us the highest # of conversions in the shortest amount of time. Within <2 weeks of using this app, I'd say about 20% of our total sales have come from Moonship. Just install, and boom – SALES. They also have an amazing support team that replies in minutes. Ya'll have to try this app. It converts. It works. It's magical.

Using app

11 months

Total reviews

3

Average rating

3.7

5 / 5 Share

July 28, 2021

Of all the apps we've integrated over the years, Moonship has provided the most immediate and consistent increase in our conversion rates. Awesome tool to provide customers an offer to save along with an incentive to share our products with their network. Definitely recommend.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks - it's been a real pleasure working with the team at Moondog Labs :-). Really looking forward to helping ya'll increase your top line and conversions!

5 / 5 Share

July 17, 2021

Moonship is a great alternative to basic referral programs that already exist. The app takes seconds to install and integration was seamless. We had immediate success with conversion and began acquiring new customers at a lower cost than any other apps or strategies we've previously tried.

Store

Mightly

Using app

25 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks Mightly! Excited to be part of your journey and to help you guys grow :-)

5 / 5 Share

July 16, 2021

Moonship is by far the most important referral app. We have used many different referral programs and Moonship is most efficient and easy-to-use in enabling buyers to refer our shop to their friends. We have seen an immediate and substantial lift in sales. Besides, the Moonship team and customer service goes above and beyond when it comes to on-boarding and support. They are proactive, easy-to-reach, and made the entire process easy, seamless, and fun.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

It's been a pleasure working with Shan and Toad as well! Looking forward to continue helping you guys move your sales upward and to the right ;-)

5 / 5 Share

June 23, 2021

Moonship is getting us some amazing results. It's helping drive a much higher rate of new customers to our store through social referrals, with a strong conversion rate. Their team has also been very responsive in helping us fine-tune the app's rules so it better serves our needs. I suggest you get in on the ground floor for this new app - unless you're one of our competitors!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

It's been a pleasure working with Drinkmate and helping you guys grow :-). Looking forward to helping you guys get more and more new customers going forward!

5 / 5 Share

May 19, 2021

We have loved our experience with Moonship. We are exploring shutting down our existing post-purchase referral app given the sales lift we are seeing with Moonship. Moonship enables our customers to engage in active social word-of-mouth when shopping vs. classic email post-purchase referral programs. Plus, the team moves fast, listens and acts on customer feedback, and is quick to respond to questions.

Store

Bleuet

Using app

5 months

Total reviews

7

Average rating

4.7

Developer Reply

Thank you! We've really enjoyed working with Bleuet too. Excited to continue to move fast and ship more and more helpful features to help you guys grow going forward as well