Moose WhatsApp Chat Button
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I installed the Moose WhatsApp Chat Button app, but it initially wasn't working on my store. I reached out to their support team, and they handled everything amazingly well. After I gave them staff access, their team investigated the issue and resolved it in about 40 minutes. It turned out the problem was a coding conflict within my theme, not the app itself, but they fixed it smoothly anyway. Excellent service and highly dedicated team!
Muy buen soporte de Thomas y Mabel!
Grazie Ame ! La sua assistenza è stata perfetta e veloce !
thomas really helped me get everything ready
Great. Mabel was fantastic in her technical support.
Me asistieron rápidamente, buen servicio y la app se ve muy completa, justo lo que buscaba para mi web, un botón de contácto directo con mi empresa y costumizable
technical support agent, Mabel was very prompt and she understand what app users seeking for. This is great and reliable app you can use. Thumbs up!
The support was excellent! I reached out about an issue with the app, and Mabel and the Moose WhatsApp team fixed it very quickly. I really appreciate their responsive, helpful, and dedicated support. Definitely a great app and well worth using. Highly recommended! A special thank you to Mabel for the amazing support! She was incredibly helpful, responsive, and fixed the issue with the app so quickly. I truly appreciate your patience and dedicated help, Mabel, thank you so much!
Easy to install and customize, customers friendly. great support with Paige and Mabel.
Great app and amazing customer support! Mabel was incredibly kind, patient, and helpful throughout the entire process. She quickly understood the customizations I needed for the WhatsApp widget, answered all my questions, and forwarded the necessary adjustments to the technical team. She made the whole experience very easy and pleasant. Thank you so much, Mabel, for your wonderful support! Highly recommended!
Great app, simple to use and customer service is prompt and efficient - Mabel sorted our request immediately
The installation was very easy and everything has been working well so far. I'm very happy with the app and also with the friendly contact I had with Thomas from the support team.
Helped by Mabel , immaculate speed and support
Great app and amazing support! The setup is simple and the widget is easy to customize. A special thank you to Thomas for his help, he was incredibly kind, responsive and helpful throughout the whole process. Highly recommend!
This app has been a fantastic addition to our customer communication strategy. The WhatsApp chat button was incredibly easy to set up—literally just a few clicks—and it looks great on both desktop and mobile. But the real game-changer has been the abandoned cart recovery feature via WhatsApp, which has already helped us win back sales we would have otherwise lost. What truly sets Moose apart, though, is their support team. A massive shout-out to Thomas, who provided quick, efficient support and went above and beyond by adding extra features that we specifically requested during our chat. He was incredibly attentive, understood exactly what we needed, and implemented the changes without any hassle. His proactive approach and genuine care made the entire experience smooth and stress-free. If you want a reliable, feature-rich WhatsApp solution backed by a support team that actually delivers (huge thanks to Thomas!), don't hesitate. Highly recommended for any Shopify store looking to boost customer engagement and recover lost sales!
Easy to set up and a very detailed widget. Support is so quick for help thx for the quick solution.
Why does this app still appear and run on my website even after I uninstalled it? And I can't reach customer service at all.
Hi Wegsute, I am Paige, Customer Service Lead of Moose WhatsApp. Thank you for sharing your experience, and I’m deeply sorry for the experience you’ve had with the app and with reaching our support team. I’ve just sent you an email so we can look into the question directly. Could you please reply to that email and share any details you have about what you’re seeing? This will help our team investigate why the app is still appearing or running on your website after being uninstalled. We were experienced a glitch with our customer support system over the weekend, which delayed our response to you. We understand how frustrating that must have been, especially when you were already trying to get help, and we’re working to make sure this doesn’t happen again. We’d really appreciate another opportunity to make this right. Once we hear back from you, our team will treat this as a top priority and work with you to get the issue resolved as quickly as possible. Thank you for giving us the chance to fix this. Best regards, Paige Moose WhatsApp
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