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Our website has been down for several days now (Homepage shows Contact Us page only, no banners or products like normal). Shopify Support said that this app is the culprit and that we have to contact them to remove an app script on our site for it to work again. App developer said it's ok on their end, but it's still not ok on ours. They just said maybe their "update" will just take a while to roll out in our region. Website still down as of writing.
Hi Beyond the Box PH, First of all, we sincerely apologize for the inconvenience this has caused — especially after your long-standing trust in us over the past 2 years. 🙏 Due to an unexpected domain and server sync issue, a script conflict caused the homepage layout to break on a few stores, including yours. We understand how serious this was, and we're truly sorry for the confusion and delay in resolving it. The issue has now been fully resolved. We’ve added stronger real-time monitoring and automatic script management tools to ensure this never happens again. If your store is still facing issues, please allow us the chance to personally assist you. Your satisfaction means everything to us, and we’re here to support you every step of the way. Warm regards, Sudipta , Founder.
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