Mulberry Product Protection
Offer customers accident protection and extended warranties
Rating
4.8
feedback
30
chart
#3,989
All reviews
Rating Breakdown
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June 28, 2024
Sarah and John played a crucial role in seamlessly integrating Mulberry with our Shopify Store! Their team has been highly supportive and communicative throughout the process. Their prompt assistance with our inquiries has been invaluable. Big thanks to Mulberry & Team for their excellent support!
June 27, 2024
Mulberry has been a great investment for Jordan Craig. Sarah got everything set up and has continued to be super responsive if we have any questions or need anything. As a streetwear brand, some people may wonder why we offer protection; however, our customers continue to buy it. We are seeing customers buy both the individual protection as well as Mulberry Unlimited. The whole team is happy we chose Mulberry and look forward to more continued success. We'd strongly recommend Mulberry if you're interested in protection. You're going to get a service your customers care about and a team that cares about your business.
April 2, 2024
Sarah & John were super helpful in getting Mulberry integrated with our Shopify Store! The application was easy to install and the overall integration was a breeze. The warranties are perfect for our product line and exactly what we wanted! Thank you Mulberry & Team!
March 26, 2024
Mulberry spared no effort in assisting us with our setup on Shopify. The invaluable support they provide is truly remarkable.
March 11, 2024
Mulberry's service is making a significant positive impact on businesses and is receiving a lot of love from customers. Their customer service is also praised for being exceptional.
Sept. 8, 2022
The code in the app is causing a lot of my features to break down. So I reached out to customer support to ask them about it and was answered the following: "Since Mulberry was founded 4 years ago, we’ve historically worked with small and medium sized merchants. However, over the past two years, we’ve built out our assurance infrastructure to support larger merchants and have recently made the strategic decision to transition to focusing on enterprise merchants. Given the recent shift in focus, we don’t believe there would be a good fit between our companies at this time. In line with this, we are no longer providing technical support for the app. We appreciate your interest in Mulberry" They essentially have this app here, breaks your features, but they refuse to handle issues or support the app that they put out. Shopify, time to take them down the app store?
Jan. 25, 2022
Amazing product and service! Their Support Team is very responsive too. They also have initiatives on reviewing potential optimization opportunities. Kudos and thank you for all the help guys!
Dec. 14, 2021
Although Mulberry has some issues like other apps in the IT world but their customer service is awesome. They are all quick response and with them you never feel being alone!
Dec. 10, 2021
The Mulberry application and product has been an overnight sensation for our business. We couldn't be happier with the results we've seen thus far. The integration process was quick and painless and the Mulberry team worked with ours to customize the UI to be just the way we wanted it. The styling matches our store seamlessly and our customers are responding very positively. Mulberry has a new age approach to a tried and true product offering and it can be a major revenue (and margin) driver for any business if done right. The team of people is top notch as well and very communicative, intelligent and helpful. Highly recommend.
Dec. 7, 2021
Amazing product! Very straightforward, easy to understand for the consumer, and easy to set up and maintain for the merchant (hint: there is no setup, they do it for you!). Definitely recommend!
Dec. 6, 2021
Mulberry has been great to work with. I think having protection plans is a great revenue booster. Sign up.
Dec. 1, 2021
I have not worked a company that cared so much about my company before. I feel like our reps at Mulberry genuinely want our brand to succeed and their warranties an amazing compliment to our product. Keep up the good work Mulberry team!
Sept. 29, 2021
Mulberry has been a great partner and their extended protection plans are a great value add for your customers and store!
Sept. 27, 2021
We engaged with Mulberry to offer protection plans for our customers a few months back. Their customer support is highly engaged - they are extremely collaborative and the best part is that they take ownership of any technical issues and work closely with us until resolved. Their offering is very easy and intuitive to use by our customers with comprehensive offerings for our AI Workout Mirrors (hardware product).
Sept. 23, 2021
So far Mulberry have been a fantastic partner that have enabled us to offer comprehensive, competitive and no-nonsense extend warranties to our customer to protect their purchases.
Sept. 15, 2021
We manufacture and sell lightweight electric scooters. This has been a great compliment to our products and the percentage of customers that have opted in to additional coverage has exceeded our expectations. The team is prompt and easy to work with. Would recommend for any direct to consumer company.
Aug. 30, 2021
They provided great customer service and integration supports, no doubt on that! I enjoyed working with their team as they help resolve your problems and dedicated in improving their App.
Aug. 27, 2021
The Mulberry team is very helpful in terms of implementation. They are experts and willing to solve problems very quickly. It is a pleasure for us to work with Mulberry.