RSLTEST review for PH MultiCarrier Shipping Label
June 21, 2023
Excellent customer service. Manohar was great but the limitations of the product prevented a great resolution. We have customers come to us, often when they've pre-ordered, and ask to make a change to their order. So, we make the change in Shopify and update the order. Based on my initial understanding, the "update" webhook should have picked up the change of product. It did not. It turns out I have to go find the order in PH MC, change it's status, then go back to Shopify Order screen and make the change and add a "space" or some other change to the address and THEN click the update button to make it import correctly. This kind of obtuse "work around" is what we're trying to avoid by going to Shopify. When we make a product change to our order, it often changes the packaging and shipping costs. Given some of the other great features of this App, it's hard to imagine this use case slipped through the cracks.
Dear Scott, We sincerely appreciate your kind feedback regarding our Customer support. However, we regret to learn that our product hindered you from attaining a satisfactory resolution. Regarding Order modifications, we would like to provide you with a simple solution. Prior to making any adjustments to your order in Shopify, we kindly request that you update the order status in the app to "INITIAL." Once this is done, you can proceed to modify the order in Shopify, and the app will automatically reflect these modifications without requiring any further action from you. Additionally, we are thrilled to inform you that we have an upcoming release scheduled for the second week of July. This release will enhance the seamless experience of handling Shopify order modifications, offering you even more convenience. If you would like to further explore the recommended process for Order modifications, we would be more than happy to arrange a Zoom call with you. Please feel free to reach out if you have any questions. We are here to assist you. Thank you for your continued support.
