Rural Yard & Garden review for PH MultiCarrier Shipping Label
June 13, 2022
THIS APP IS COSTING ME LOST SALES *DAILY* I spoke with a rep last week who walked me through 'correcting' these issues. I configured the product sizes and weights accordingly. Now, after my two days off, I come in to see 'abandoned checkouts' trying to charge my customers a weight of 27 lbs ( a default shipping rate set up through Shopify) for a 2kg product. After speaking with Shopify customer support (who I can actually reach instantly, not need to start a support ticket), they told me that my products would only go to a default shipping size set in Shopify itself "if the app wasn't working". If you want to spend more time each day contacting customers about incorrect shipping rates presented online than actually filling out orders, then go ahead and use this piece of trash.
Hi Jason, Thanks for attending the zoom meeting. As discussed, the weight 27 LBS was displayed by Shopify according to the Shopify Packaging setting - additional Box weight. And our app calculated the Canada Post shipping rates based on the actual weight of the Product. Do let us know if there is anything we could do to help you ease your shipping process.
