Invisible World US review for PH MultiCarrier Shipping Label

Aug. 23, 2022

I wish I had better things to say about this app, because the people behind it are really nice. However, I used it for about a year and it was very difficult. UI is complex and unintuitive. Only when we did high volume at Christmas could we remember the many tweaks and corrections that need to be added to many of the shipments. There is no documentation, and customer support is on a call-back basis. Setup was difficult, and even after using it for a long time we still had printing issues which we could not solve. The developers promised a better UI, but that never happened. Positive point: the support person, when he did get back in touch with us, was very patient and willing to spend whatever time was necessary to make the app work. With another round of development this app could work, but it became unusable for us.