PH MultiCarrier Shipping Label
Shopify Shipping App - Multi Carrier Shipping Label
Rating
4.9
feedback
524
chart
#244
All reviews
Rating Breakdown
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June 15, 2023
Amazing customer service - I've had 2 lengthy zoom calls already. They are right there when you need them. Would definitely recommend.
June 15, 2023
Introduction session was great. Every single time I mail them with questions and problems, I get answers back within a few hours. This is how customer service should be done. I am so extremely pleased with the app and it's support! Has saved me many, many hours when sending tons of packages.
June 9, 2023
Very good and proactive support team. My issues were resolved promptly with great professionalism. I recommend this product for all Shopify users.
June 9, 2023
Thanks a lot ! A customer service has contacted me thru Zoom lead me along how to use their app! The app is brilliant providing excellent services. Recommand!
June 8, 2023
First I would like to say that the customer service is unbeatable!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. My rep was Sibi Firoz, he was super helpful in fixing my issue, he also helped me fix an issue that was not related to the app, which was amazing! As far as the app itself, it is okay. I think it is annoying how you have to go through a third party. I would much rather just deal with everything via shopify shipping tab. Also, the app does not label the order as fulfilled. You have to go back and do that yourself, again annoying. My DHL account is also a third party and when i print labels through their extension it translates over to shopify and marks the order as fulfilled and provides tracking emails for the customer. This app does not do that. My other issue is that it does not automatically provide a packing slip. I had to go back in settings and change that, which my amazing customer service rep helped me do, but still, annoying. I would think that my shipping settings from shopify would transfer over, which they don't, you have to go back and redo it. The packing slip they provide you is not the same one as the shopify one. I love the shopify one because it includes my company's contact info at the bottom so customers can easily find out email if needed. The packing slip PH generates does not do that, and it requires you to add a personal name to the address, which I don't really like. What if I don't want a personal name associated with the brand, I found that to be super annoying. I am still deciding on whether or not I want to keep using this service, I don't know if the discounts are worth the headache of going back and manually filling the order as fulfilled and the ugly packing list. I saved a couple of cents on every label, but geez this is messier than I could like. Also, this is going to be a headache teaching the rest of the fulfillment team how to do it. I foresee a lot of mistakes in the near future until everyone gets the hang of it. I know this may sound nit-picky, but these little details do make a difference when the message needs to be relayed to a bigger team. Customer service : 5 stars Actual App: 3.5 Stars
Dear Diva, Thank you for your positive feedback regarding our customer service team. We take great pride in delivering exceptional support. We understand your concerns and sincerely apologize for any inconvenience caused. I am delighted to inform you that we have effective solutions for each of the concerns you mentioned, and they can be easily addressed with just a few adjustments. I have outlined the solutions for each case below: 1. Once you print the label, you can use the "Mark as Fulfilled" option in our app. This will automatically update the order status to "fulfilled" and send tracking emails to your customers. You can either perform this action individually for each order after generating the label or choose to do it in bulk for all orders once you have prepared the packages for shipping or handed them over to the carrier for pickup. 2. We have enabled a packing slip option in the settings. Now, the packing slip will be automatically printed along with your shipping labels without requiring any additional changes from your end. 3. We also offer a packing slip template that perfectly matches the Shopify packing slip. If you confirm your preference, we can enable this option for you. Furthermore, you will have the flexibility to customize the packing slip according to your preferences. If you find it more convenient, we can schedule a call to walk you through the process and address any further questions you may have. We look forward to your reply.
June 8, 2023
So far, so good! I had a little trouble trying to get it up and running all by myself. I sent a message to support and was able to connect with Sibi, who was extremely helpful with the setup. I have only been using this app for a short time, in preparation for launching our online store, but I feel very positive about the prompt and thorough technical support I have received. I will try to update my review after I've been using the app for a few months.
May 29, 2023
SUPPORT CALL & SET UP: Great first experience. They discussed all my options with and without their app service. Will keep learning and make a decision soon.
May 26, 2023
The app is useful for processing bulk shipping labels and we received helpful customer service right away!
May 25, 2023
Just had a first Zoom meeting and the customer representative was patient with me and the guidance was clear. The functions seem amazing that it can be integrated with the carrier and generates the all the necessary docs!
May 17, 2023
great app that really makes our lives easier. The support is always super fast and reliable. Can highly recommend this app.
May 11, 2023
Support is very good, wish everything is in the same screen same as the PH . I was able to integrate UPS successfully.
Thank you for your feedback. We're happy that we were able to help you automate shipping with UPS. If you have any questions or concerns, please let us know. We are always here to help you. Regards, PH Multi Carrier Shipping Label App Team
May 10, 2023
The app functionality was great and their support turn around time is great. They always respond with in few hours and they are happy to join a quick call to explain. Appreciate their effort in making the useful apps.
May 5, 2023
I was able to configure my post carrier accounts without any issues. Happy with the support given thank you
May 3, 2023
Sibi was a great help in a walk through today. Very knowledgeable on the topic. Very useful in helping us navigate the app.
April 28, 2023
Outstanding support team and great app. Keerthi patiently helped me with the onboarding process. PH Multicarrier shipping label app makes the whole process easy
Thank you for taking the time to share your positive feedback about our PH Multi Carrier Shipping Label App. We are delighted to hear that our team was able to assist you in getting the app running for your shipping needs. If you have any further questions or concerns, please do not hesitate to reach out to us. Our team is always here to provide support and assistance. Regards, The PH Multi Carrier Shipping Label App Team
April 20, 2023
Excellent app, works great but it is the level of customer service that is outstanding. They reply very quickly and work with you to get everything set up and help resolve any issues you may face. Highly recommended.
April 6, 2023
Excellent customer service at all hours of the day, and extensive options to customize our shipping preferences. Really enjoying this app so far!
Thank you for sharing your experience with our Shipping App! We are glad to know that our app has helped you optimize your shipping strategy and meet your business goals. Please do not hesitate to contact us if you have any questions or concerns. Thank you for choosing our app, and we look forward to serving you in the future! Regards, PH Multi Carrier Shipping Label App Team
April 4, 2023
I love the customer support. I couldn't understand how to get the app working but I had a very informative meeting on the computer and now I can use the app! Look forward to using this app for all my shipping needs.
Thank you for taking the time to share your positive feedback about our PH Multi Carrier Shipping Label App. We're delighted to hear that our customer support team was able to assist you in getting the app up and running for your shipping needs. We value your business and strive to provide our customers with the best possible experience. If you have any further questions or concerns, please do not hesitate to reach out to us. Regards, PH Multi Carrier Shipping Label App Team.
April 3, 2023
I had been struggling with the flat rate shipping automation, but I got really fast support from Shashi to fix the issue. So far my experience has been really good. Thanks!
Thanks for your positive review! We're happy to hear that our app has helped you automate shipping with Flat rates. We're always here to help if you have any questions. Thanks for choosing us, and we look forward to serving you in the future! Regards, PH Multi Carrier Shipping Label App Team
March 27, 2023
As an Australian with difficult shipping needs, this app is the best in class. It actually has Australian carrier options, and has very helpful helpfiles if you need to learn how to set up the app. The features are almost perfect. There are a lot of options that are not explained, but support are very quick to respond and explain everything. We have rate calculations happening at checkout using both weights and dimensions, we are linked up with a good range of Australian carriers, and we're able to account for steep surcharges that some couriers add when shipping large and heavy items, so we're not losing money on those orders. It's answered our prayers on the shipping front for Shopify.
Thank you for providing feedback on the PH Multi-Carrier Shipping app. We're glad that our app has been able to help you ship with your preferred carriers: TNT, Australia Post, and Sendle. If you have any further questions or concerns, please don't hesitate to reach out. We value your business and are always here to help you with your shipping needs. Regards, PH Multi Carrier Shipping Label App Team