PH MultiCarrier Shipping Label
Shopify Shipping App - Multi Carrier Shipping Label
Rating
4.9
feedback
524
chart
#244
All reviews
Rating Breakdown
Review RSS Feed
Aug. 2, 2023
Bad experience with this app. Was unable to connect our UPS account after more than 20 attempts. App kept giving various different error messages that were not at all clear in terms of what the issue was. We have not had any problems connecting our UPS account to Shopify, ShipStation or our ERP system. I had a Zoom call with their customer support representative, who was friendly and helpful, but also was not able to solve the problem after 20 minutes of attempting to. I was told to contact UPS, but that doesn't really make sense considering that other apps have no problem connecting to our account. In the end, it just wasn't worth my time to continue putting effort into trying to get things working, when completing such a basic function seemed impossible.
July 21, 2023
i had troubles configuring it but the support center help me instantly. Excellent service. ok ok ok
July 20, 2023
Were very helpful with the installation process. Very responsive by email as well as zoom. Walked me through the set up process.
July 13, 2023
I recently had the pleasure of experiencing outstanding support and utilizing a highly user-friendly app. The overall experience was nearly flawless, with prompt and helpful responses, making my work significantly easier. The support provided was truly excellent. Whenever I encountered an issue or had a question, their team was readily available and responded in a timely manner. Not only were they quick to respond, but their assistance was also highly effective, addressing my concerns and resolving any problems I encountered. Their dedication to providing exceptional customer support is truly commendable. Additionally, the app itself deserves recognition for its user-friendliness. The interface is intuitive and easy to navigate, allowing for a smooth and efficient user experience. I found myself quickly adapting to the app's functionalities, which made my work tasks much more manageable. The developers have done a remarkable job in creating an app that is both powerful and user-friendly. In conclusion, I cannot emphasize enough how impressed I am with the excellent support and user-friendly app I encountered. The responsiveness and effectiveness of the support team, combined with the app's ease of use, have made my work significantly easier. I highly recommend this service to anyone in need of reliable support and an app that simplifies their tasks.
July 13, 2023
Support is very good, booked a call with them on the day and got my set up all sorted. Very good service.
July 12, 2023
PH MultiCarrier has become a great app to use for calculating shipping rates on Shopify. The support team has been very patient and helpful while building out the app to do everything we need it to do. It also works with our subscription service, which is a huge plus. I'm glad we found this app, as it allows us to provide the best rates by going directly through our connected shipping accounts. Shipping rates are a large part of what customers considers when purchasing a product and having those rates at checkout reflect the best rates we receive from our carriers is one of the main reasons we have opted to use PH MultiCarrier. On the backend, the most important features of this app are the ability to have multibox shipments and automatic box packing based on product dimensions and shipping box dimensions. The automatic box packing takes a little bit of "thinking out of the box" to get it to work, but once it does, it's a life saver. Without these features, I would have selected a different app, but PH MultiCarrier is able to do both. I recommend this app for any company/person that wants greater control over their shipping prices or anyone who needs to easily separate products between multiple boxes, which is a feature that Shopify has neglected to include for a long time.
July 10, 2023
The app has everything you need to start your successful business not only the app itself is easy to understand and control and has live rates at checkout, shipping labels and dimensions for individual parcels but also the best customer support where he came on a Zoom Meeting to assist me. I am beyond happy and satisfied with this App and I recommend it to everyone!
Store
Kirrvn
Using app
6 months
July 5, 2023
Sibi was incredibly helpful in setting up the shipping fees to our storefront. I appreciated the Zoom call and screensharing, it made the whole process very smooth.
June 29, 2023
Strong customer service support with good follow up!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. Issues are fixed in short periods of time
June 27, 2023
I was having queries about using the shipping methods. PluginHive was incredibly responsive to answer my questions and also jumped on a zoom call and walked me through the entire process. Very much apprcieated. Thanks
June 27, 2023
Perfectly support and a perfect app for PostNord handling in Shopify
Thank you for your positive review! We're glad to hear that our app for PostNord has been a perfect fit for your needs. If you have any questions or need assistance, please get in touch with us. We appreciate your support! Regards, PH Multi-Carrier Shipping Label App Team
June 26, 2023
So far, so good! Sibi contacted me shortly after I signed up to assist with teaching me the platform. I was on a videocall within minutes. I felt so supported and I think this app will work perfectly for what our business needs. 10/10 customer service.
June 23, 2023
"Excellent customer service! Quick response, friendly staff, and issue resolved promptly. Highly recommend!"
June 22, 2023
Sibi was extremely helpful. Very thorough and I will always want his assistance in the future. I look forward to the new changes he's helped me discover.
June 21, 2023
Excellent customer service. Manohar was great but the limitations of the product prevented a great resolution. We have customers come to us, often when they've pre-ordered, and ask to make a change to their order. So, we make the change in Shopify and update the order. Based on my initial understanding, the "update" webhook should have picked up the change of product. It did not. It turns out I have to go find the order in PH MC, change it's status, then go back to Shopify Order screen and make the change and add a "space" or some other change to the address and THEN click the update button to make it import correctly. This kind of obtuse "work around" is what we're trying to avoid by going to Shopify. When we make a product change to our order, it often changes the packaging and shipping costs. Given some of the other great features of this App, it's hard to imagine this use case slipped through the cracks.
Dear Scott, We sincerely appreciate your kind feedback regarding our Customer support. However, we regret to learn that our product hindered you from attaining a satisfactory resolution. Regarding Order modifications, we would like to provide you with a simple solution. Prior to making any adjustments to your order in Shopify, we kindly request that you update the order status in the app to "INITIAL." Once this is done, you can proceed to modify the order in Shopify, and the app will automatically reflect these modifications without requiring any further action from you. Additionally, we are thrilled to inform you that we have an upcoming release scheduled for the second week of July. This release will enhance the seamless experience of handling Shopify order modifications, offering you even more convenience. If you would like to further explore the recommended process for Order modifications, we would be more than happy to arrange a Zoom call with you. Please feel free to reach out if you have any questions. We are here to assist you. Thank you for your continued support.
June 21, 2023
The service was very good the guy was very helpful with answering my questions and walking me through the site. This is going to make my orders a lot easier. Thank you for all the help.
Sept. 20, 2023
Fantastic assistance today from Manohar. Addressed my issues and provided a full walk through of an initial setup to ensure we had done it correctly.
June 21, 2023
Very Useful app, and they have an excellent customer support recommended to anyone have international orders
June 19, 2023
Impossible to set-up - waste of time - ZERO SUPPORT. save your time/money. Only instructions are youtube video which is useless.
Dear Jon, We regret to inform you that online buyers will not be able to use their own UPS Account number for our services. Currently, we are not aware of any Shopify Shipping app that provides this functionality. We strongly advise against implementing such a process because the Shopify Checkout is not customizable for every Shopify plan, making it challenging for customers to provide UPS Account details. Moreover, customers can enter incorrect information, resulting in cart abandonment. Our recommendation is to utilize the merchant's UPS account, which you have already set up. This way, UPS rates based on the merchant's account can be displayed at checkout. While these rates may not precisely match the customer's UPS account rates, they can serve as approximate rates during checkout. Alternatively, you can offer Free Shipping at checkout as another approach. In both cases, customers would need to prepare the shipment labels using their own UPS Account and send them to the merchants for processing the shipments. We attempted to reach out to you yesterday using the provided contact number, but unfortunately, it was not connected. We suggest scheduling a Zoom call at your convenience to discuss possible alternative solutions. Please feel free to reach out if you have any questions. We are here to assist you.
June 15, 2023
They were very helpful with setup and implementation to get us up and running very quickly. Extremely available and helpful!!!