PH MultiCarrier Shipping Label

Mr.Kumar was very helpful in deducting what my problem was, If I need further help, I feel confident in their ability to help me resolve it. The App offers many Features and allows the customers to interface with your shop more progressively.

Shashi Kumar explained things more thoroughly and helped us with some setup issues we were having. Now we should be able to ship using the advertised rates.

Shashi Kumar was so helpful and promptly answered all of my questions. He walked me through a few things to give me a better understanding of how the app works and now I feel confident using it. Thank you so much!

Shashi was a huge help and very kind. The onboarding process was painless too. I look forward to using this app and the experience has been very positive so far. Thank you to the whole PH team.

Awesome and fast assistance. Thank you all VERY much, especially Shashi! I have had a number of issues and they keep pointing me in the right direction. Update: I just spent about an hour in a zoom conference with them as they walked through one issue I had and then walked through all steps needed to help me show my client what their app can do. Perfect!

I needed assistance with changing the shipping settings and the staff was fast in responding and gave me the exact info that I needed.

I have received great help from Keerthi. After i wrote my initial review. Thank you so much! Kind regards, Mikael

Hello there, I would like to thank the support very much, I really appreciate their effort and time for troubleshooting the issues and recommend the solutions Thank You.

I'm very happy with the functionality and service of this app so far. The team has been quick to respond to my inquiries in detail and even helped me correct my rules by zoom.

I recently implemented this app and needed some guidance on how to use it. As soon as I reached out I was helped by Shashi Kumar, he was outstanding and proficient and fixing my problem and explaining the solution. Thank you Shashi!

The app that saved my store. This is the only app that connects with my DHL account. The support is very professional and quick.

It's glitchy and support is slow to respond. Also, they do not offer discounted rates as claimed. **

Works like a charm! Also fast response from the CS team ;) Now all of my shipping rates come DHL XML services and are correct.

Thank goodness for SHASHI! He zoomed with me and helped me navigate adding an extra fee for a country that requires UPS to be our designee. He was very helpful!!! The app works with our Shipstation account and allowed us to publish our Surepost rates from UPS (something Shopify will not let us do without the app).

Updated: Revised to 3* (happy to revise to a higher rating once the issue with local post integration gets resolved) A+ for effort, Keerthi has been very helpful in getting things sorted. FedEx now works properly but we've hit a wall with the local post office integration. The issue is not all entirely with PluginHive, as the local post should making sure the correct information is being used. Basically if your local post has suspended and resumed different services over time due to COVID, there's a chance the app will pull up services that are still suspended for the destination country. You can get around it temporarily with automated rules, but as I've mentioned to the team that's not a reliable way as available mail services could change at any time. Still a work in progress. -------------------- 9/29: I liked the idea of what this app was meant to accomplish. I was previously using "Ship Rate and Track", also by PluginHive which worked really well for FedEx. I switched to "PH MultiCarrier Shipping Label" as I wanted to set up a connection with my local post office. It's now been over 5 hours since I installed this app and we (myself and support), have yet to configure a working connection with the local post and the FedEx rates now no longer work. The UI is not that friendly and despite the emails claiming support will call to assist in sorting this out, they've just literally gone quiet. Great if you're able to make it work, but now I've gone from having a shipping service that was working, to none. Needless to say, not very happy with the lack of communication!

I use this app daily and so far it's been mostly good. I do get prompt service from the app people when requested. They really helped me out this past time and went all the way for me to figure out how to get labels to print with our new printing system. I find that the app needs some improvements still as it seems to pull the billing address rather than the shipping address from our customers profiles.

I have decided that Shashi is a life saver when it comes to using our App correctly! We are not very tech savy on the ranch, but he walks me through it with patience. We used this app to help input our UPS shipping rates. They were very helpful and it worked very well. I would recommend this app to help with the efficiency of your shipping options on your Shopify account.

This app allows me to set a specific package size for each of my products, which is very important to provide accurate shipping rates. I have only used it for a week, but so far the support team has been super responsive and helpful.

Very convenient to process multiple shipping & return labels in batches. Customer support is very helpful as well.

This app has been a life saver for setting up certain shipping features I want for my store. However customer support could use some improvements. Specifically I've had troubles with Prathyusha not being very helpful and being vague with answering my questions- for separate occasions. This most recent issue I faced, someone else in customer support (Sibi) ends up taking over for Prathyusha and solving the issue for me instead. I've had enough with Prathysha that from now on if I need to contact customer support, I will specifically ask to not be given her.