All reviews

Rating Breakdown

  • 5
    93% (497 ratings)
  • 4
    4% (19 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (10 ratings)

Reviews with Text

  • 98% (527)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 23, 2020

I really had trouble setting up my hard hazardous rules. The help line call me and we used google meet and fixed it. They really are good, best shipping app out there.

Store

Grease

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words. Glad to know the app is helping you ship hazardous goods seamlessly.

5 / 5 Share

Dec. 23, 2020

Best app to one click print labels no need for any manual input. Support is fast and knowledgeable as well.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks a lot! We’re delighted to know that the app is helping you save time and effort. !!

5 / 5 Share

Dec. 18, 2020

This app saves me from handling my orders manually through its automated process. Plus the support is highly efficient in answering and resolving the issues I encountered integrating this app. They are super polite and helpful. Keep up the good work :)

Using app

About 23 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks a lot for the review! We’re glad you are now able to fulfill your orders automatically. We are here if you need us anytime. Thank you.

5 / 5 Share

Dec. 17, 2020

I had problems integrating the app but the team helped me very good to solve the issues. Great Job:)

Using app

About 9 hours

Total reviews

21

Average rating

5.0

Developer Reply

We’re glad to know the app is set up and you’re shipping process is now streamlined. Thank you so much for the review.

5 / 5 Share

Dec. 10, 2020

I installed app and had it up and running in a few days and it saves my team and I SO much time. We’re able to create 100’s of labels in minutes. Our tech stack is Mac computer, rollo 4x6 printer. We needed labels and packing slip printed on consecutive pages and this completes that. I had some tech questions and the support team replied in minutes and even got on a call with me to hold my hand on something. Thanks!

Using app

10 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much. This means a lot us.

5 / 5 Share

Oct. 20, 2020

I used this app to connect Fedex SmartPost to my store! It has worked flawlessly and the support team has helped me with every single step of the set-up.

Using app

29 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Oct. 17, 2020

The app seemed so promising. Unfortunately it has generated problematic labels. All my export shipment through DHL Express from India were sent back from Mumbai without leaving the country due to whatever wrong labels and info they used to generate these labels. It has lead to massive loss of customer trust that we had accumulated over a long period which is the most hard thing to regain. It has also lead to massive financial loss. A look at their API call to generate the label shows that they are using completely wrong HS Codes , Quantity and Price. They are only using 1 item instead of multiple and using wrong rates and quantities for that. It is a big NOOO.

Using app

12 days

Total reviews

7

Average rating

3.0

Developer Reply

Hello Ameya, We are sad to hear about the trouble you are facing at this point. As explained over call, the current situation is due to the instability of the DHL India system. They have not intimated about changes in the API. We recommend you do not create any more shipments until we get a confirmation from the DHL India team. Regarding losses incurred, Request you to respond to the DHL commercial team if you would like to claim the Invoice value or the freight charges as compensation? Also, the FedEx International shipments are processed successfully and in the transit status now, Due to the COVID situation, there is a long delay in International shipments. PluginHive team promises to stand behind you until the issues are resolved and the entire DHL India shipping process is streamlined. Let me know if you need any help.

5 / 5 Share

Sept. 10, 2020

A truly time saver, thanks to this app I have 2 hours of extra time every day day. The team behind this app is amazing, they are extremely helpful and supportive. They respond immediately, even on weekends, so you are always covered. They have gone the extra mile to adapt the app to all my specific needs, and have been very patient with all my questions. Will definitely recommend.

Using app

4 months

Total reviews

16

Average rating

5.0

5 / 5 Share

Aug. 29, 2020

Great app that allows a tremendous amount of flexibility backed by an extremely responsive support team!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 27, 2020

Their customer support is one of the most responsive teams I have ever worked with. They work around the clock and are always willing to help and/or offer a solution. Thanks again!

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2020

Very prompt support team and the app works well so far. I am yet to use the app more for my business but I am confident the support team will be there to help us

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2020

Great app, especially their support. I primarily used the app to to calculate shipping rates for FedEx and UPS and it worked very well. They also resolved a bug I found within a day and were very responsive to all the questions I had.

Using app

About 2 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Sept. 6, 2021

We liked the app at first, but then it started acting buggy. Their support attempted to help, but they couldn't sort it out quickly enough to solve the problem. Our customers were being charged the wrong shipping rate. Not good! So we had to dump the app and move on. The app was rendering a "flat rate $10 fee" without showing the correctly setup UPS or USPS rates. We have NEVER set up a $10 flat rate fee / so I have no idea where this app was getting that from. However, their support team did get back to us, and they genuinely wanted to make things right - so I will leave this a 4-star rating. Yet, at the end of the day we did go with a different shipping rate tool for our store.

Using app

4 months

Total reviews

13

Average rating

4.3

5 / 5 Share

Feb. 19, 2020

Nice app & great customer support! Beside FedEx they also implemented TNT for us and helped us with the first labels. Many thanks!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2020

Nice App! They helped me with integration of DHL express and also in the label generation. Great Customer Support.

Using app

10 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 15, 2019

I am using this app within Shopify platform to help me split my orders by creating a maximum weight rule to insure a single box does not exceed a certain weight. Creating this rule has allowed me to ship multiple boxes within a single shipment, while using my UPS negotiated rates to better serve my customers. Before I discovered this app, I was unable to avoid passing on to my customers the overweight charges imposed by UPS on packages exceeding 70 lbs. This caused shipping rates to be very high and turned away many potential customers. Multicarrier app is very reasonably priced and their support team will diligently work with you to provide you what you are looking for. If there is an issue, they will resolve it ASAP. They are friendly, knowledgeable and very thorough. If you think this app will work for your shipping needs, don't hesitate. They offer a free 14 day trial period and the install and set up is very easy. Enjoy!

Using app

About 1 month

Total reviews

2

Average rating

5.0