Multi‑Store Sync Power

Hi Team at Babies Mart Australia, Thank you for reaching out and sharing the details of your experience with Multi-Store Sync Power. We understand how stressful it can be to see unexpected inventory changes, and we want to help ensure everything is fully clear and addressed. Our team has reviewed the situation and outlined the suggested next steps in a separate email. Once we hear back from you, we’ll be ready to assist further and guide you through everything. If you have any extra details or questions, please feel free to reply anytime — we’re here to support you in any way we can. ===== UPDATE, Nov 26th, 2025 As we were not able to connect with you through our previous messages, we wanted to share a bit more information here in case it helps. After reviewing your case, we can confirm that the product data sync was set to use the Main store as the source. However, the inventory sync has its own separate configuration, and in this section the setting was set to Minimal. While this separation can feel confusing at first, many merchants rely on having independent controls for product data and inventory, as it gives them greater flexibility in managing different workflows. We have also reached out to you directly via email with a clear explanation and a detailed plan to ensure a completely safe setup if you decide to give the app another try. The steps we shared are tailored specifically to your stores and use case. And please be aware that while the applications are installed, we are able to reverse the changes made by the apps if necessary. Your feedback is extremely valuable to us, and we are already working on improving the onboarding guidance and UX to make these distinctions easier to understand for everyone. Thank you again for taking the time to share your experience. If you would like to continue the conversation or provide any additional details, we are always here to help.