Multi‑Store Sync Power

Thank you for your additional review team at Nouveau Lashes. Apologies that we could not find any comms on this subject, however, we have already reached out to you directly via h...f@ email to resolve any challenges. Please respond and we will be able to assist!

Hi Team at Unew EU Shop, Totally understand the frustration with the increase in pricing. Regretfully, it reflects the overall situation with the ecosystem & the platform. The level of complexity & demands have been growing year over year which encourages us to look for more scalable and hence pricey underlying products (infrastructure, etc). The last few months were indeed spent on improving the stability and ability to process millions of syncs per day and it delayed the addition of new features though we always handle the most critical Shopify changes and ensure the app is compatible with them. You will be able to see new additions in changes in 2024. Thanks again for your review and for being our customer!

Hi Team at BabyMocs, Thank you for sharing your experience; we are truly sorry to hear you were not satisfied. We understand the significance of each issue our customers face, and we do not take any concerns lightly. We have carefully reviewed your case internally and found that our team responded to your inquiries in a timely and respectful manner. It is crucial for us to clarify that our standard practice is to avoid deploying updates on Fridays (i.e., Sep 1st) or over the weekend, particularly when it is not an issue affecting primary data like prices or inventory. We do this to minimize the risk of disrupting service for all our users. In your specific case, a workaround was offered, and our team worked over the weekend to expedite a solution. The fix was deployed on Monday (Sep 4th), and the app has been running smoothly since. We apologize for any inconvenience you’ve experienced. If there are continuing issues or further concerns, we are more than willing to address them. We appreciate your business and your feedback as it helps us improve.

Hi Team at Use-Ta! Firstly, we would like to extend our sincere apologies for the inconvenience and frustration you've experienced. Thank you for taking the time to bring this to our attention; your feedback is invaluable in helping us improve. After a thorough internal review, we recognize that we fell short in multiple areas. You were absolutely right about the inadequacies in both our communication style and the accuracy of the information provided. We understand that the recent software update blocked the manual update functionality that you were accustomed to, and for that, we are genuinely sorry. To make amends, we are already working on an update to restore the manual sync function you relied upon. This adjustment will be rolled out in our next update. Moreover, we have conducted a comprehensive review with our support and development teams and held a 'lessons-learned' session to prevent future communication lapses. We regret that our shortcomings have led you to move on from using our application, and we appreciate the time you spent with us. Your feedback will serve as a critical learning point for us to better our product and customer service moving forward. Again, thank you for your honest review, and we deeply regret the inconvenience you’ve faced.

Thank you for your review and for trying the application. We are sorry to hear that you could not use the app. We have reviewed all support communications and noticed that our last response on Nov 22nd got unanswered, and we are not sure if you received it. It explained the need to connect locations in the 3rd store correctly for inventory sync to work. Our customer support team followed up to ensure you received it. Please respond to the last email and we can schedule a screen-sharing session to assist with resolution.

Hi Team at BullyBillows, Thank you for your review and for trying the application. We are sorry to learn that you have encountered the aforementioned difficulties. After reviewing your setup we identified that some of the SKUs have duplicates. This is something that can be addressed quickly and efficiently. Our customer service team already reached out suggesting a screen sharing session where they can walk you through the configuration and the most efficient way to address the issues with the product data. We hope to speak to you soon!

Hi Team at Garden Igloo, Thank you for your review, for getting in touch, and additional information you kindly provided via direct comms. Indeed, the process of configuring a complex integration application may be challenging and require preparation and in certain cases assistance from our team. For this reason, we always offer an onboarding call if a customer needs any assistance. We are sorry the balance between features and simplicity was not up to your expectations. We have already reviewed our communications as well as your stores’ initial setup and we will see how we can improve moving forward. Regards, Team at Egnition

Thank you so much for trying the app and finding the time to connect. We are glad we managed to get to the bottom of it and identify the data corrections required in order to use the app. Welcome back and let us know should you need anything else :)

Thank you so much for your review and apologies the communications on our side were not great. Indeed, the app requires unique SKU for each variant and speaking of one-way sync it is only possible for products & collections but not inventory. On behalf of the team, we apologize for not explaining it clearly and not providing an adequate level of support on this occasion.

Thank you for your review and email communications on this subject. We are sorry the app experienced the problem & slowed down significantly. As we assured you no data was lost during this period of time and the app caught up on all the changes by the end of this process. As for the support, I can assure you that the team is spread across the globe (including few team members in CEE) and work using the follow-the-sun approach which is the only way to ensure the current support guarantee. We indeed do not provide the phone support at this stage since it would require an increase in the fees and merchants have been praising us for the ability to keep the fees at the current level, so, we made a decision to keep it this way.