My Easy Monogram

Aug. 19, 2022

Half the orders were late. Their customer service is horrible. Great idea , Horrible Execution. I connected Ebay to my shopify and I had added some of their products. the first order their was a connection problem and we worked through it. Several other orders came in and they went through fine other than some being late. On one of my recent orders it showed up on Shopify but not on my My Easy Monogram so I messaged them and ask if they could put the order in the que to get produced while we figure this out. they get back to me 7 days later with "We do not support Ebay" no work around , No" lets get this out but in the future" Nothing. REPLY TO THEIR AUGUST 16th RESPONSE : As you can see Ebay is not the issue I complained about, it was their customer service and taking a week to respond, Yes the issue started with Ebay but the problem is how they dealt with it. they just dont get it. Re Ebay: It is offered on the shopify app along with other sales platforms so it is supposed to work. If your app does not work with other apps that connect to Shopify Maybe consider a disclaimer as I suggested to you in the messages that you dont respond too.

May 26, 2022

**UPDATE: after reading the owners response I stand by my review. I never harassed anybody, used any fowel language or was disrespectful. I am a very apologetic person so I apologized if I came off rude for asking where my order was twice after my messages went opened and I responded. That was my first problem with this store. Then upon receiving the item I find that it isn’t even what was ordered it is 18 gauge instead of 16. After sending numerous messages for a day I finally got through to someone after sending a message on Facebook. I was not “kicked off” I uninstalled the app because I will not be using this company any further after this unpleasant experience. Extremely rude customer service, I ordered their 16 gauge signs and received 18 gauge. When contacting them I was told it was a supply issue. But was still expected to pay for 16 gauge. When I finally got ahold of someone after being ignored I was pretty much told ”oh well it’s a supply issue”, no resolution was given to fix the problem. Both times I have had to deal with customer service it is really long wait and they end up being extremely rude. Be careful and order samples before using this company.