All reviews

Rating Breakdown

  • 5
    88% (22 ratings)
  • 4
    4% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 3, 2025

This app has been a fantastic addition to our Shopify store, simplifying store credit management and offering easy-to-use cashback features that boost loyalty. Setup was effortless, and the intuitive design, paired with responsive support, makes it a must-have for driving repeat purchases.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2024

This app is fantastic! Support quickly tailored it to our needs, getting us set up in just one day. We replaced our rewards program with this for cashback and store credits. The interface is easy for both admins and customers.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 28, 2024

It was issuing store credits when it was not supposed to. we had to uninstall it.

Using app

Over 2 years

Total reviews

5

Average rating

4.2

Developer Reply

Hi Grace, Thank you for sharing your feedback. I’m sorry to hear about the issue you experienced with our app and any inconvenience it may have caused. After reviewing your account settings, we noticed that the "Issue automatic store credit for refunds" option was enabled. This feature, which is disabled by default, automatically applies store credit when refunds are processed. It is optional and can be easily turned off in the app’s settings. We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at [email protected] anytime. Thanks, Mostafa

5 / 5 Share

Oct. 16, 2024

AMAZING! I have increased Sales by 40% from this APP this is the best App I have ever installed! Feel free to contact me...The customer service is also 5 STARS! easy to use ... LOVE LOVE LOVE !

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 16, 2024

Very user-friendly app, and the technical support is very fast.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

1 / 5 Share

Oct. 10, 2024

there is no support, i wait alredy for 2weeks for support, but chat says already 2 weeks; we're offline. how can you charge this money and dont give support

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Ghita, Thank you for your feedback, and I’m sorry to hear about your experience. I want to clarify that we responded to your support request on the same day it was received. It seems you may have missed our reply via email or in the app chat. We strive to provide timely support to all our users and would be happy to assist further if you still have unresolved concerns. Thank you for your understanding. Thanks

5 / 5 Share

April 10, 2024

Absolutely amazing app & customer service. At Visual FX Pro (visualfxpro.com) we can really only recommend this app! The staff was able to customise some of the functionalities of the app for our needs and they did it so quickly! We want to mention Mostafa and give our very sincere appreciation.

Using app

8 months

Total reviews

6

Average rating

4.3

5 / 5 Share

March 17, 2024

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

My very first review on Shopify - CreditsYard is by far the greatest and most helpful apps! If you are looking for a prepaid system to boost cash flows, or any payment method other than membership and subscription, this apps is by far the best thing I tried. Most important of all, the customer support is awesome! Thanks to Mostafa, all my problems were solved immediately and is definitely more helpful than any other apps support which never answers me directly and is a waste of time. So go ahead if you are still wondering, this definitely worths the price!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2023

This app is very well done. We had a specific use case, and after reaching out to support, within 1 day they were able to make adjustments and have us up and running exactly how we needed to be. Very well done!

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 9, 2023

We're using CreditsYard as our rewards program. We wanted rewards that work like store cash instead of the usual "redeem by converting points into coupon codes/discounts" workflow which we believe is annoying and complicated. CreditsYard store credits can be "spent" like money in the cart in two clicks but remain available in the customer's balance until the order is actually placed. This way, if the customer decides to do more shopping before placing the order, the credits remain available and funjible instead of locked away in a fix-amount coupon/discount because previously converted. I can't say enough about this team. They have provided the most competent and responsive customer service I've ever seen. Questions answered, issues fixed, customizations done almost in real time - Amazing! Mostafa is very helpful and patient. We had lots of questions and needed some customization work to use CreditsYard with our wholesale app/customers (which others told us is not possible), then later had to redo because of theme updates but Mostafa took it in stride and fixed us up in no time! Thank you!

Using app

26 days

Total reviews

10

Average rating

5.0

5 / 5 Share

May 23, 2023

This app is AMAZING, So glad we finally found a store credit app that works perfectly for our needs - It allows our staff to issue store credit to our customers to their wallet on the store for refunds and returns, we also have a simple cashback enabled to let customers earn cashback in their wallet for each purchase, It works perfectly. Customer support was excellent, they helped us in the migration and importing our existing CSV file. Highly recommended!

Using app

About 2 months

Total reviews

4

Average rating

5.0

4 / 5 Share

May 17, 2023

the app stop working after 3 days and during that time it was buggy wont use. not very good do not use.

Using app

4 days

Total reviews

5

Average rating

3.2

5 / 5 Share

Feb. 3, 2023

Like a previous reviewer, I spent a long long time looking and testing other apps to issue credit to my long term loyal customers. I can't believe I didn't find this one sooner. I'm still on trial but I know already this is super, just what i needed. Simple set up and really so straight forward.

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 15, 2022

This app is amazing. I got rid of my rewards program and now use this one for cash back and adding store credits to their account. So much easier than manually issuing gift cards. They are always helpful when something isn't working, to get it fixed right away.

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

April 27, 2022

If your store uses store credit in any way, you have found what you need. I was using another system that I thought was easy to use until I found this. My goodness, this app is a dream for ease of use for customers and myself. Adjustments, usage tracking, even visual adjustments are all super easy. I love it.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2022

This app is exactly what I was looking for and boy was it a journey. We have a b2b store and we issue a lot of store credit which up until now we were tracking manually. I tested out just about every store credit app that shopify has on their app store and this one wins on all levels! Truly the best value, ease of use, functionality, clean look, and awesome customer support. Don't let the small amount of reviews scare you, this app is awesome and does everything it promises.

Using app

7 days

Total reviews

12

Average rating

5.0

5 / 5 Share

April 13, 2022

App works great!! I needed a little help and Mostafa with customer support was awsome!! Fast, very helpful, friendly. Highly recommend!!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2021

We were having some issues in the beginning. Support is very quick to help me with my problems. Support is a good listener. Will highly recommend this app.

Using app

17 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 22, 2021

Works perfectly for our store. Support is very quick to answer any questions. Would highly recommend this app for any Shopify Store.

Using app

Almost 2 years

Total reviews

9

Average rating

5.0