Lightly review for Australia Post MyPost Business

1 / 5

Sept. 4, 2024

Customer Service not particularly helpful. The App doesn't monitor the tracking of your consignments to check the delivery status so it isn't possible to update the order status in Shopify to Shipment Delivered. If you get this App, you'll still need other apps for delivery status tracking - WHICH EVERY CUSTOMER EXPECTS. I wouldn't recommend

Store

Lightly

Using app

20 days

Total reviews

2

Average rating

3.0

Developer Reply

Unfortunately it looks like you either misunderstood the core functionality of our app, or are confusing our app with a different type of product. Our app is designed to print labels, and fulfil Shopify orders. It is not a tracking app and nowhere do we state that it provides tracking monitoring and future updates of delivery statuses. This is completely different functionality to that of a label printing app like ours. As it stands, once our app fulfils an order, communication to the customer (with tracking information) is triggered automatically and Australia Post also provide the customer with tracking updates. So customers certainly will get delivery and shipment updates. Just not from our app directly. It is unfair to leave a 1 star review about a feature and functionality that we never claimed to have. As for our "Customer Service not particularly helpful", we responded to the chat request within a few minutes, and answered all questions (including clarifying out that we don't have the feature enquired about). We cannot do any more than that.

Australia Post MyPost Business for Shopify
Australia Post MyPost Business
4.8 star
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Australia Post MyPost Business eParcel app for Shopify

Developer
Shopify App Store