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As someone else pointed out, the free plan is a lie. After installation you immediately have to sign up for a paid plan.

If you don't plan to upgrade to a paid plan right away, don't waste your time installing this app because it's a lie that there is a free plan. Once you install the app, you won't be able to launch it unless you immediately accept the paid plan.

We provided very clear scope request of what we needed the app to do. After confirming twice, support said yes we can do it of course! They oversold, the app couldn't do it. So we wasted our time. Bad experience.